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Business Profile

Hotels

My Place Hotel - Plainfield, Indiana

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:04/06/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction: March 24, 2023 Committed to provide room for four nights from March 31 to April 4, 2023, at the cost of $409.78.The dispute is: I was unable to get to the My Place Hotel on March 31, but I went to the hotel to check in on the next day - Saturday, April 1st. I was told that my reservation was cancelled even though I paid in full and my credit card was fully charged. The hotel informed me that it was because I booked the hotel through Hotels.com. However, I paid for four nights and they committed to four nights and should not have cancelled without contacting me. The Itinerary # is **************. I contacted Hotels.com and was informed the Hotel would not provide with any type of refund.

    Business Response

    Date: 04/17/2023

    Good Morning.

    The reservation for *********************** was made through a third-party company. The employee on duty explained that we were unable to make any changes and the guest needed to contact Hotels.com for any changes. Being that it was canceled due to not showing up, we are not able to reinstate a reservation (because it would show a different arrival date).

    Warm Regards,

     

    *****************************

    General Manager

    Customer Answer

    Date: 04/17/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 

    This policy should have been explained to me prior to reservation.  Also, it should have been explained to me after I called the hotel to let them know I may not make the first night of the reservation.  I paid for four (4) nights; I tried to check on day 2 of the reservation and should have been offered a room as I had already paid for it!!!

    Regards,

    ***********************

My Place Hotel - Plainfield, Indiana is NOT a BBB Accredited Business.

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