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Business Profile

Hotels

Quality Inn & Suites

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/27/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Confirmation Number: ******** Check-In: 2022-10-19 Check-Out: 2022-10-20 Message:I want refunded for my stay! The pool was ICE cold and they never turned the heat on in it. I paid over 200 for my kids to swim and they couldn't even get in. They kept telling us they'd turn it on and then said they forgot. The freezer in room 202 is a solid chunk of ice. The smell of Marijuana fills the hallways.....there are broken pieces of furniture in rooms. Our rooms weren't even clean at 3pm which is their check in time and I got there after 3pm. I opened a case about **** but nobody would help me until I was checked out of the hotel. There was also dirt clumps in the fold out couch in 202. Case#********. This was honestly the WORST!!Their response back is to give me points towards a free stay. ABSOLUTELY UNACCEPTABLE.

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