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Business Profile

Nail Salon

Happy Nails and Spa

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Nail Salon.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/21/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I treated a friend, myself and my 14 year old daughter to acrylic manicures and gel pedicures before we went on vacation to **********, ******* on March 24, 2024. The total was $350 for the services for the 3 of us. My credit union bank card "was not working" they said which made no sense because the funds were there. They asked if I had another card and I did not but my daughter had her cashapp card. They swiped her card and took every dime she had which was $258 and then they said they did not receive it but it was gone immediately after they swiped it. I then left my friend and daughter at the salon to go to the *** 2 minutes away to get cash and pay this business for the second time because they claim they did not receive the $258 from my daughters cashapp card but they did. I have no reason to lie about what happened. The business proceeded to defame my character on a ****** review I left and they also threatened me with they're attorney. The business has only been open about 3 months so I'm guessing they will be long gone before my issue is resolved.

  • Initial Complaint

    Date:02/20/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Happy Nails in Plainfield. I went today for the 2nd time, as I was very happy the first time. I had the same tech both times.I went in for a Fill on my overlay nails. I had lifting on 4 of my nails, so the tech decided to remove WITHOUT MY CONSENT. The tech CUT my nails down , and by time I realized what they were doing, they took a nail tip and started RIPPING the acrylic off my natural nails, instead of soaking them off.On my way home, I was already upset, and I realized that instead of having a curved apex, all 4 of the nails are completely flat, and they are pointing straight up at a 45 degree angle. When I messaged asking for a refund, I explained everything, sent photos as proof, etc. and I was called a liar, and they refuse to make it right. 0/10. Do not recommend. Their customer service is TERRIBLE. I paid $60 on February 17, 2024.

Happy Nails and Spa is NOT a BBB Accredited Business.

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