Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/23/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1. For 4 years there has been an issue with the *** fees. I pay every year all at once for the ENTIRE year but somehow this is too complicated. For the first 3 years the *** was managed by a different company and now there is a new company, ***. Every year they attempt to charge me additional fees as you can see in Exhibit A. The new *** has been informed of all of these issues but wont fix anything. The previous **** website is no longer online so I cannot show payment history. I have printed out my email to the previous ***, EXHIBIT C, but they never respond. I assume that this fee is either from previous years that the *** said they would fix the issue but never actually did, OR that they increased the *** fees AFTER I had already paid. That would be fraud. I have emailed the new *** and told them many times that I was never notified of a change in the *** and never notified of any increase in the *** fees. 2. I submitted maintenance requests for a rotten wood gate around the patio that cannot be opened or closed but they have never looked at the issue, I consider this a safety issue. Also I have been complaining to the new *** as well as the old *** for 4 years now about the condition of the flower beds that they are required to maintain as part of my *** fees. No one has done any work on these beds in 4 years except me. Also there is a power cord buried in the beds for some reason. I also consider this a safety issue and Im sure the *********************** would agree, 3. The new *** is harasssing me for a copy of the lease even though the previous *** was given a copy 4 years ago. If they need this then they need to get it from the previous ***. I do not work for the *** and I am not their employee. If anything they work for me. I am paying them for work that they are not doing. The condo is vacant so there is no need for them to continue to harass me for a copy of a lease. They keep threatening me with fines or legal action, which is just more harassment.

  Business Response

  Date: 03/17/2025

  Dear Better Business Bureau and Mr. ************************ you for bringing your concerns to our attention. Property Services Group **** (***) strives to ensure all homeowners receive clear communication and fair treatment regarding *************** Below, we have addressed each of your concerns in detail:
  

  *** Fees and Payment Issues
  We understand your frustration regarding past fee discrepancies. However, *** assumed management of the *** based on the financial records provided by the previous management company. Any outstanding balances from prior years were carried over based on those records.
  If there was an error in billing, we are happy to review any supporting documentation showing proof of full payment. If prior documentation is unavailable due to the previous **** website being offline, we recommend checking bank or credit card statements for confirmation.
  *** fee structures are determined by the Board of Directors, and any adjustments are communicated through official *** channels. If you did not receive notification, please ensure your contact information on file is up to date. We would be happy to verify the notices sent regarding any changes.
  

  Maintenance Requests
  *** is responsible for enforcing the maintenance guidelines as outlined in the governing documents. Some maintenance concerns, such as structural repairs to individual units, may fall under the homeowners responsibility.
  Regarding your patio gate- the gate was rebuilt and we believe this has satisfied this request. If not, please submit a new request through the appropriate channels so we can properly assess the issue.
  Landscaping services are performed per the ***s maintenance schedule. If specific areas have been neglected, we will coordinate with the landscaping vendor for evaluation. When our crews last inspected your plans within the past 30 days they found a minimal amount of leaves within your plant beds that will be addressed during the spring cleanup performed by Benchmark Properties.
  The power cord you mentioned is a cable wire and belongs to Mr. ******** unit. The *** maintenance buried it as a courtesy. If you believe it poses a safety hazard, we encourage you to report it directly to your cable provider.
  

  Lease Document Request
  Per the ***s governing documents, all leased properties must have an up-to-date lease agreement on file. While we understand you submitted a lease four years ago to the previous management company, *** does not have access to those records and must verify compliance independently.
  You recently told us the unit was vacant and not being leased. There is no further need for you to provide us with a copy until you secure new tenants.
  

  Claims of Harassment and Legal Action
  *** does not engage in harassment. We are obligated to enforce *** rules fairly and consistently for all members. Requests for compliance with *** policies, including providing necessary documentation, are standard procedures and not intended as harassment.
  

  If you have concerns about any communications youve received, we are happy to review and clarify them to ensure a professional and respectful exchange.
  We value your membership in the *** and are committed to resolving these concerns in a fair and transparent manner. We encourage you to contact our office directly to discuss these matters further and find a resolution.
  

  Sincerely,
  ******* ******

  Property Services Group, Inc.
  
  

  Customer Answer

  Date: 03/19/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]

  As the *** is fully aware, the previous ***'s website no longer exists.  Therefore the "proof" they are seeking does not exist, so why are they asking for it?  My proof is that my payments were made in full, as they have always been, and as stipulated in all of my emails for the last 4 years.  They're asking me for proof that no longer exists, so show me "proof" that wasn't just written down by someone who no longer even works for the ***.

  I will continue to file complaints with the BBB and the Indiana Attorney General for this, and other issues until this is resolved.  The simple fact that that *** is refusing to fix a $40 issue is absolutely ridiculous.  I will happily file complaints for every little issue I can find within the ***, and there are many.

  The maintenance issue have not all been fully addressed.

  
  Regards,
  
  ******* *******

  
  

  Business Response

  Date: 04/01/2025

  Dear BBB Representative
  We are writing in response to the complaint submitted by Mr. ***** *******.
  Our team contacted Mr. ******* directly via phone, and during the conversation, he verbally confirmed that he was satisfied with the repairs completed on his gate. As an additional courtesy, we also buried a cable wire located on his property, which is typically the responsibility of either the homeowner or their cable provider.
  To date, we have not received any further maintenance or repair requests from Mr. ************** an effort to resolve all concerns, we also took the initiative to review his account history with the current Board of Directors, specifically regarding his billing under the former property management company. While the Board does not believe there were any errors or deceptive practices in the billing process, and Mr. ******* has not provided supporting documentation to substantiate his claims, they have agreed to issue a one-time courtesy credit of $46.78 to his account in good faith.
  Our company has devoted considerable time reviewing and responding to Mr. ******** ongoing concerns. We believe this resolution is fair and demonstrates our commitment to resolving matters professionally and reasonably.
  Please let us know if any additional information is needed.

  Thank you,

  ******* ******

  **********

   

  Business Response

  Date: 04/01/2025

  Dear BBB Representative
  We are writing in response to the complaint submitted by Mr. ***** *******.
  Our team contacted Mr. ******* directly via phone, and during the conversation, he verbally confirmed that he was satisfied with the repairs completed on his gate. As an additional courtesy, we also buried a cable wire located on his property, which is typically the responsibility of either the homeowner or their cable provider.
  To date, we have not received any further maintenance or repair requests from Mr. ************** an effort to resolve all concerns, we also took the initiative to review his account history with the current Board of Directors, specifically regarding his billing under the former property management company. While the Board does not believe there were any errors or deceptive practices in the billing process, and Mr. ******* has not provided supporting documentation to substantiate his claims, they have agreed to issue a one-time courtesy credit of $46.78 to his account in good faith.
  Our company has devoted considerable time reviewing and responding to Mr. ******** ongoing concerns. We believe this resolution is fair and demonstrates our commitment to resolving matters professionally and reasonably.
  Please let us know if any additional information is needed.

  Thank you,

  ******* ******

  **********

  Customer Answer

  Date: 04/01/2025

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  ******* *******

• Initial Complaint

  Date:07/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have contacted property management on numerous occasions and sent many photos that show the concern with safety of utilizing our deck. Also have hazardous raw waste from back up drainage issues that have persisted over the last 3 years unresolved. The outside of our condo unit has rotted decaying wood underneath neighboring sides deck and paint chips flaking on the entire side of house was to be taken care of last year. Other unresolved issues include disposal of a TV on the grounds still not removed and was advised a bat house would be installed because of the number of bats that habitat in the area along with the fact we had a bat enter our home 3 times in the past year.

  Business Response

  Date: 08/10/2023

  Company states they need to reach out to the homeowner.

  Customer Answer

  Date: 08/14/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  **** / *********************
  

  Customer Answer

  Date: 08/14/2023

  This tactic has been used for the last 3 years as a way to stall ongoing issues. As tenants living in the Condo, HOA (property service group) tries to ignore whom resides instead stating that monthly fees are not as high as the newer condos next to us & therefore what is their responsibility to repair is far less important than driving around picking up tree branches.

  Business Response

  Date: 08/18/2023

  With all due respect. This resident is attempting to get the *** to replace his entire deck. The deck was inspected and isn't in much worse shape than others in the property. The *** Maintenance manager has agreed that we will replace the deck floor and will have the peeling paint painted. The resident was told this would take place towards the end of summer however the tenant feels it should be done on his time. The *** has an extensive list of repair work and we try to get to every project in a timely manner as the budget allows. We don't jump just because a tenant is cursing or threatening the ***. We feel this is a frivolous complaint as the tenant has been told this work would be completed this year and the year is not over yet.

  Business Response

  Date: 08/18/2023

  In most HOAs, the tenants should report repair requests to the actual owner. It's the unit owners responsibility to report concerns to the management office. All HOA concerns that this tenant has, he should report them directly to his landlord. I will be contacting the tenants landlord to inform him of this concern.

  Customer Answer

  Date: 08/19/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution. 
  
  Regards,
  
  Tori / *********************