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Business Profile

Publishers

Harpercollins Publishers

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/09/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This site seems fishy. I did get the subscription for 1$ but when I tried log back in to cancel it due to false advertising it wont let me. When I ask for an email to be sent to reset my password thinking I possibly got it wrong (which I doubt because I write them all down) , it never sends me the email. Ill also mention they send several marketing emails to me so I know its the right email info.

    Business Response

    Date: 11/08/2022

    BETTER BUSINESS BUREA   11/8/22

    CUSTOMER EXPERIENCE INFORMATION 
    (ID#********     ) 

    Consumer:     *************************

                        *************************

                         **********************

                                          

    Thank you for your recent email.  We at HarperCollins Publishers appreciate your concern regarding the products sent to ************************* and want to help settle any questions or problems.

    According to our records, an order was received in the name of ************************* and entered into our system on 10/4/22.  In accordance with our offer, the introductory shipment consisting of two free books from the I Can Read! ********* was shipped on 10/5/22 for a total of $1.06 for shipping and handling and tax.

    On 11/3/22, in accordance with our offer we attempted to charge the next shipment in the amount of $26.94, and the credit card charge was declined.   This shipment has been cancelled.

    We do apologize for any technical difficulties ****** experienced with accessing the I Can Read website.    We have reviewed our records and the necessary adjustments have been made.   We have cancelled the above listed account.  No further shipments will be sent.

    The details of the offer are in the membership agreement, as well as the Terms & Conditions.  The customer must check the Terms & Conditions before the order is processed, to indicated that they have read and agreed to the terms of the offer.  We also send the customer an email confirmation when shipping their next shipment to let the customer know their next shipment is on its way.  In addition, included in the first shipment is a comprehensive Welcome Brochure.  If at any time they change their mind or need to make a change to delivery, our customer service team is available by phone or email and is happy to assist.

    We sincerely apologize for any inconvenience or concern this situation has caused *************************, and we hope we can be of service to in the future.

    Sincerely,


    *********************************

     

    Harlequin2011

    ********************************* ***************** Supervisor
    ************** | www.Harlequin.com
    Harlequin | ******************************* | ***** | ** | *****

     

Harpercollins Publishers is NOT a BBB Accredited Business.

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