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Business Profile

Glass Repair

Plymouth Glass & Paint Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Glass Repair.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:04/13/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Plymouth Glass installed replacement windows in our house. They were sub-contracted through a general contractor who has gone out of business. The seals on 2 of the windows have broken allowing moisture and condensation to form. There is 5 year warranty on the windows. Plymouth Glass has been contacted repeatedly to replace these windows. Every time we get an empty promise that they will address the issue. I found another contractor to install the windows and he has called Plymouth Glass twice with no result. I would like the windows replaced

    Business Response

    Date: 04/22/2025

    We did not install the windows on this project.  The contractor installed them.  We have offered to replace the glass as they are still under warranty but will not install them.  To my knowledge we have not been notified by another installer.  The new installer should give us the glass dimensions that they would like!

     

    Sincerely,

    ****** *******

    Customer Answer

    Date: 04/23/2025

     I am rejecting this response because:

    I am tired of playing games. Your company was there when the original windows were installed. My husband and I have been to your office too many times to count. Go through all the scraps of paper on your counter that the the woman at the desk has written down and you will see what I am talking about. Each time we get the same response that you will take care of the problem by ordering the glass. I hired A&M to install the windows and stopped in your office to tell you they would be contacting you.  **** has contacted you twice with no response. You already have the measurements as you sent out an installer. I am appalled that a local company would treat a customer like this. You installed defective glass and will take no responsibility to fix the problem. 


    Business Response

    Date: 04/28/2025

    upon talking to ****, he told me that he tried calling twice and hung up because the phone just kept ringing.  Our phone system doesn't give a busy signal and just keeps ringing on the customers end when the phone is in use.  I explained to **** that we could re-order the windows and he should be contacting you.

Plymouth Glass & Paint Company is NOT a BBB Accredited Business.

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