Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Check was issued as deposit for room addition and breezeway to Handyman Rescue for $15,450.35 on 6/24/2022.*7/11/2022 handyman called.to say check had cleared their account. Working on scheduling job.*8/2/22 I called as to when job will start *8/17/22 handyman returned call. Blueprints approved and permits in order. *******************, owner, said will be in touch soon.*numerous texts, calls and emails .. no replies *9/20/22 handyman called. Problem with permit.*9/27/22 permit approved per *******************. Meeting with ******* to schedule start date.*9/29/22 called ..I need start date *9/29/22 *************** called. Will have ******* call.*10/3/22 made 3 phone calls during course of day. No replies. End of day 10/3/22, canceled job. No word from anyone. Asked for refund of deposit. *10/5/22 *************** called. Concrete guy out tomorrow to look at job.*10/6/22 no show *10/12/22 4 phone calls from me *10/13/22 3 phone calls from me *10/18/22 *************** called, apologies and excuses. Concrete job tomorrow and pouring footers. He'll take 1-2 days. Bldg ********* will come and construction will begin the next day. *10/20/22 no show. phone call start the 31st.*10/31/22 No show. phone call. Demanding refund.*11/1/22 *************** had to get new concrete guy. Fired old one. He'll start 11/3/22.*11/3/22 concrete guy shows. Does not know where he is digging footers and expected handyman to have marked it. Also 811 had not been called and he would not dig because not marked by 811. He also stated he was not sure he could get concrete till the next week I stated I did not want 3 foot holes dug in my back yard if he was not sure he could get concrete. Told him, his services were not needed and i fired him. Different ******* for handyman showed 30 minutes later. Told him about 811 and the inability to get concrete till next week,possibly and I fired handyman. My son called ******************* and fired handyman rescue from the job and told them to send check for refund.*$200 received 3/13/23 *$200 received 4/27/23 Have attached email with intent to pay and also letter sent with check.

  Business Response

  Date: 09/12/2023

  We had problems from the very start with getting this job scheduled in this county. After all was taken care of we scheduled work to begin. We hired sub contractor for concrete work and was totally aware of what they told the customer upon arriving at the residence. After hearing from her we responded immediately as her complaint says within 30 minutes. We told customer we were prepared to start her job that following Monday.  She was irate and said no she wanted us to leave. Our contract normally states there is no refund of deposits if job is cancelled by the customer. When this customer first called she know we could not give her a start date as we were that booked out. Unfortunately one of the principles of Handyman Rescue did not follow thru and have customer sign all contractual paperwork. I did agree to give her deposit back but since we were prepared to start the job we had already purchased many materials and had expenses to begin this project.I told her I did not and could not give her a definite date for payback. She agreed to a payment plan but then hired an attorney trying to get the money back sooner. This cancellation affected our business as we had hired extra crew for the job. This customer has bad mouthed our company when in fact we will willing and able to do the job but she cancelled.  This customer refuses to accept any responsibility for this project problem.  I have since hired by own attorney and will follow up in court if need be. 

  Customer Answer

  Date: 09/12/2023

   I am rejecting this response because:
  
  I hope you are able to see the response she sent me. I have been more than patient with her and her constant excuses. I didn't hire an attorney until April of 2023. I have only received $400  since November of 2022. She got an interest free loan since June of 2022. 

  *************************;

  Business Response

  Date: 09/27/2023

  I am not going to continue going back and forth with this person. I have agreed to a payment plan beginning this month (september) to reimburse this lady.  I do not feel I owe her all the money back but I have  given her my word that I would so I will do so.  Any other contractor would have told her too bad after she cancelled the job the way she did. I am sure you have received other complaints from her regarding other contractors in the past. She has her story and I have mine. I hope to be able to finish this situation in a timely manner.  I hired my own attorney to put an end to this.

   

   

  Customer Answer

  Date: 10/03/2023

   I am rejecting this response because **************** states we reached an agreement.  Unofficially, she stated she would start sending me payments every 28th of the month.  I received an email from her on Friday, Sept 29,3023 stating a check was in the mail to me. I have not received this check as of Tue Oct 3rd. I do not want to go over the 7 business days and give the impression that I have reached an agreement with this woman. She has only paid $400 on this interest free loan that she got from me.

   

  
  

  Business Response

  Date: 10/03/2023

  I am refusing to argue with this woman. She is absolutely correct I as well do not have an agreement with her. I have tried to remain professional in this situation. I have agreed to give her a deposit back for a job she cancelled at the last hour. We had bought material as well as hiring extra crew to do this job costing the business. I now wish I had done what any contractor would have done and taken her to court for damages. I did not and I agreed to return her full deposit. I could not commit to a time frame for this to happen.  She hired an attorney to which I hired my attorney as well, as she was trying to make claims on a personal basis and not under our LLC to which she had the agreement.  I then received an email from her stating she really didn't want to take this to court and would I agree to pay her back at $500 per month. I had no issue and told her yes I would. I then get a demand email on the date she wanted it. I did respond it wasn't good for me on that date as she doesn't know my financial outlays and when they are due.  After her final response I see I cannot do business with her unless it is court appointed to which I am going to follow up with. These things are never one sided.  The consumer always plays a role as well as the contractor.  She wasn't asked for a loan, her job was scheduled she cancelled two days before we were to start.  If she isn't satisfied with the money at the end of the month I don't know what to tell her.  I did not want to go to court either but I see no other way. This consumer seems to have nothing to do but try to destroy an agreement made sincerely and without legal intervention. I am at a loss to continue on my own. I did alert her by email a check was mailed to her sorry about the mail delivery but this only gives her more reason to continue with her bashing. This is the reason small businesses discontinue due to consumers like this.