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Business Profile

Heating Contractors

Justin Time Plumbing & Heating
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/14/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We have an older furnace that runs on home heating oil. It went out in early March and parts where hard to find, I get that.When the part finally arrived, Justin Time installed it. It worked for one cycle and quit during the night.We called them back and I had four people in my basement including the owner, who assured me it would be fixed. It wasn't. Again, it ran for one cycle and quit, so my husband went down to inspect it, opened the cover, and found oily rags and an uncapped fuel line in the furnace! So unprofessional.We called again.This time, a young man who we'd never met before came out, fixed it, and told us he had also reconnected the air conditioner to the system. When it got hot out and the air didn't work, well we discovered that lie, too.We called in another contractor who had it reconnected in 10 minutes.When the weather got cold, we turned on the furnace and horrible fumes came out. My husband shut it off and we used our wood burner until we could get a new contractor to fix it. It was then that he hold us that Justin Time has smashed the heat exchanger, which was causing fumes to back up into the house. He also told us that what Justin Time did was illegal and not up to code and that we could've died. They've been unresponsive and told us we're not their customers anymore. We want redress of this problem by getting our money back for the substandard work and the new furnace we're forced to purchase since they broke it through their incompetence.

Justin Time Plumbing & Heating is BBB Accredited.

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