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Business Profile

Heating and Air Conditioning

Lovings Heating & Cooling

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:08/09/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased Date 07/13/2023 ****** Tankless Water Heater installation Cost $5174.00 The heater keeps having an error code, they came out and told me it was the outlet and the circuit breaker. I had both of them replaced. 2 days later the error code started again. contacted lovings the second time, they checked it again and said the circuit board in the heater need to be replaced. They contacted ****** to diagnose the problem and it was a bad batch of circuit boards installed in some of the heaters, They sent a new one out to Lovings next day air, on 07/26/23. And the service man said he will be back that same week to replace it.It's now 08/09/23 And Lovings has not came back out to replace the board, and I'm still having issues.Not happy spending that much money and having it give me problems.

    Business Response

    Date: 08/30/2023

    We installed the ****** on 7-14-23. The customer called 7-28-23 stating it did not work. ************** went to service the ****** tankless and it was throwing an electrical code. ****** requires us to contact them any time we service one of their units. They advised the customer needed to call an electrician out to change the breaker and add a surge protector. The tech did speak with ****** and they were sending out a board. The customer called and wondered about his part. We stated we were waiting on the part to come in and would be out to install it. There was an appointment scheduled on August 25 to put the part on and the customer no longer wanted us out that day, so he canceled. We went August ****************************************** business for over 40 years, dealing with thousands of customers. We LOVE our customers!  Lovings will go above and beyond to see that the issue is taken care of. 

    Customer Answer

    Date: 08/31/2023

     Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Thank you.

Lovings Heating & Cooling is NOT a BBB Accredited Business.

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