Reviews

Review Details

• Review fromChristine H

  Date: 05/03/2025

  1 star

  Christine H

  Date: 05/03/2025

  MC agreed to a store credit upon the return of a pair of shoes still in the original packaging by a certain date becaue I was pay the normal return policy- their manager graciously agreed to a store credit as long as they received by April 17th- they receive the item according to the tracking on April 14th. I included all of the origal documents they need and the rerun label with the order number on it. They have not provided me a refund or credit.

  Medieval Collectibles

  Date: 05/05/2025

  Hello,
  Your store credit code was emailed to you on April 17th. A customer service rep will reach out to you to provide that again.

• Review fromMatthew A

  Date: 08/12/2024

  1 star

  Matthew A

  Date: 08/12/2024

  BUYER BEWARE.
  Worst customer service I've ever experienced. Here's how it unfolded:
  I ordered an item on the Medieval Collectables website. Within 5 minutes of placing the order I realize I had the wrong browser tab open and called their customer service line for support. They were closed. I then proceeded to send an email in order to let them know to stop the order from being fulfilled.
  The next morning I received an email saying the order was in process and a label had been created. I immediately called their customer service line and they told me the order had been shipped and they could not stop the order from going out. It had not.
  Once I received the order, which was indeed the incorrect order, I emailed asking how I return the item and if the company could provide a shipping label.
  Note: The original shipping price was approximately $14.
  I received an email with instructions for return shipping. I printed out the form and went down the the local UPS shop who quoted me $76 shipping.
  At that point I called their customer service (as well as sent an email) and they told me there is nothing they could do to help.
  When I responded back in shock, they said they could offer me a $38 return label.
  That would leave me with a loss of $65 and a refund of $25.
  I called back and after a long interaction with their customer service team, asking for a compromise, where I used no profanity and kept my cool, they hung up on me after I threatened to leave a bad review and to contact the BBB.
  I have never in my life received a product without the ability to return the product free of charge (company sends a return label).
  I have also never paid $14 shipping only to find out the product cost $76 to return. Or have a "discounted shipping label" pre-paid BY ME for $38.
  Absolutely the worst experience with customer service in my life.
  Buyer beware.

  Medieval Collectibles

  Date: 08/14/2024

  Hello Matthew,
  We tried our best to help you with your situation. It is unfortunate that you ordered an item you did not want. Our warehouse works independently from our customer service. The warehouse would not know you had left a voicemail or an email the previous night, while we are closed, and would not know to hold or cancel your order. The warehouse often times will start work before customer service hours because there are so many orders they need to process each day. in our customer service department, we get hundreds of emails a day, unfortunately we cannot get to every email first thing in the morning. Your order did ship out before our customer service team was able to request the warehouse to not process the order. We have multiple UPS pick ups a day. We offer heavily discounted shipping rates to our customers. You are more than welcome to compare our rates to that of which UPS or USPS will offer you directly. We have offered you our exact cost on a return label, in effort to help you return an item you ordered, but don't want. When we make a mistake, we will always take care of our customers and make it right. In your case, we did not make a mistake, but we have still offered to do what we can to help you.

• Review fromPeter M

  Date: 08/29/2023

  1 star
  I ordered an item that was on back order. I was content waiting for it. I received an e-mail with options to swap out for a different item and was quoted a rather long wait. I decided to take them up on their offer and swap out the item. They sent me an invoice for the new item. I expected a credit for the old item. This never happened. When I called they told me that the points they offered could not be transferred and I just paid the difference. Why in the world would you offer a swap of an item knowing the customer is going to incur an additional charge, lose out on your own business incentive (rewards points for discount on purchases), and not inform the customer. This just feel like a bait and switch now. Sadly they have not responded to my e-mail and the person on the phone told me there is nothing they can do. I guess I will not do business with them again. Very sad and poor service.