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Business Profile

Child Care Centers

Oak Park Early Learning Academy

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Child Care Centers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/13/2023

    Type:Service or Repair Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My son was dismissed from this place on September 3rd 2023. I was given no warning and was chased out of the door by the secretary and told I have his letter and bag. When I went inside to ask the director about this she was very unprofessional when speaking with me. She dismissed me and my son on a holiday weekend with no warning or conversation. I had already paid for the next week of care. I asked for a refund considering he was not allowed back and was told it would be mailed. I have now called 1-2 times per week and have not received my refund of $176. Every time I call I am told the director isnt in *** have her call you or the person who does payroll isnt here and will call you back. It has now been over a month of this. I call and never receive a response or call back. This is highly unprofessional. In cases with the establishment I would be charged a late fee everyday I didnt pay but I am supposed to not receive the money I paid when my son was dismissed from their care. I have no resolution and have never been contacted.

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