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Business Profile

Medical Equipment

Top Dog Direct, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Equipment.

Complaints

Customer Complaints Summary

  • 20 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/13/2022

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    8/25/2022 I ordered 2 BeActive+ (for sciatic pain) as the advertisement said I would only have to pay $10.00 for the second unit. My card was charged $48.94 $29.99+$10.00+$8.94(shipping)= $48.94.8/26/2022 My card was charge the $48.94 9/12/2022 My card was charged again for $2.80 It's not a lot of money but why was I charged an additional amount? The original charge was exactly what it should have been. Now I'm concerned about the fact they have my card on file and can continue to make charges to it. Are they trying to get away with these extra charges because it's impossible to reach them by phone so how do I get my refund?

    Business Response

    Date: 09/19/2022

    Hi this customer was refunded

  • Initial Complaint

    Date:09/12/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    September 8th I ordered a MyNuzzle pillow online and accepted offer to get a second one free, entered my financial info but when I clicked Submit the price doubled. So I tried to go back and cancel but there was no cancel button on any of the pages. All I could do was close the browser tab without hitting the final Submit button that would have confirmed my order. I saw the $200+ charge on my bank statement and immediately called Top Dog Direct customer service. The agent said I could not cancel! She said I could only refuse the delivery. She assured me I would be getting a confirmation email. As of September 12 I have NOT received a confirmation of my order. I've NOT received notice from the company that they charged my account. I have NOT received delivery of product. Beware! There is no cancelling, no changing the order, no going back-- once you enter your financial info you have bought the product whether you want it or not!

    Business Response

    Date: 09/15/2022

    This customer was refunded.

    Customer Answer

    Date: 09/16/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 


    Regards,

    *******************************

  • Initial Complaint

    Date:09/12/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    PayPal lists $52.44 to this company on my account. It is listed as an AUTOMATIC payment. I never set these up for anything, especially not something I didn't authorize & never heard of. I want this payment refunded to my PayPal account immediately before another payment goes thru.

    Business Response

    Date: 09/15/2022

    We sell the Nuzzle Pillow and BeActive brace. Did the customer purchase one of these items?

    Customer Answer

    Date: 09/16/2022

    I bought be active brace from **** for $17.18. I DID NOT spend 52 nor would I EVER on something I can get 4 less. I did not deal with top dog & am due a refund.

     

    Business Response

    Date: 10/10/2022

    We sell items on TV it could be a nuzzle pillow or beactive brace

  • Initial Complaint

    Date:09/09/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered the beactiveplus They billed my credit card and now a month later they charged me $3.80 to my credit card more without asking me. Said they forgot to charge me Federal Tax. This is not right or fair. I did not tell them they could charge my card for the $3.80

    Business Response

    Date: 09/26/2022

    I would like to provide an explanation to the small dollar chargebacks we are receiving for our product BeActive Plus in our gateway #******* and Merchant ID #************.  Our website partner did not pass the sales tax authorized during the original purchase to our fulfillment center who captures payment when the order is shipped.  This was first noticed at the beginning of September 2022 and had been happening since June 2022.  In an effort to fulfill our statutory obligations to the states we sold into, we have gone back and processes the authorized sales tax amount.  Prior to capturing the sales tax amount, we emailed each customer and explained the situation and provided customer service contact information so they could investigate further. 

    We understand that this is a challenging situation and that many customers will question the charge.  Because the sales tax amount that was not collected was material, we choose to proceed.  If you would like to discuss further, please feel free to contact me directly.

    Customer Answer

    Date: 09/26/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 

    [The price I paid with my Bank card is what was agreeded on at their web-site.  Is it understood that they can charge another amount later after collecting from me?  I paid $48.94 and then they charged me another $3.80 weeks later after I had recieved the item, This is just not right,  Is this normal for all transactions online??]

    Regards,

    *************************

  • Initial Complaint

    Date:08/08/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 30 2022 I ordered the beactive plus product from their sitehttps://www.buybeactiveplus.com/BEACTIVEPLUS/6.0000/Index.dtm?otsid=25651. (topdogdirect) I did receive a confirmation but did not receive any tracking or information about my order since. I use the number that was given and couldn't get anyone and the automatic system wasn't working. The automation told me to go ro trackmyorderstatus.com which doesn't work. My order doesn't come up. I need help! I'm 80 yrs old and should not have to go through this!

    Business Response

    Date: 08/30/2022

    Hi, so sorry we are in back order. Would you like us to cancel your order? We should have inventory within a month. Your order will ship once we have inventory or we can cancel it and issue you a full refund.

  • Initial Complaint

    Date:07/29/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I saw a charge on my PayPal account from top dog direct for $68.94. I never ordered anything from them and never heard of them. I am seeking a refund. I see many complaints about them on this web site

    Business Response

    Date: 08/02/2022

    We sell items called Mighty Thirsty, Nuzzle Pillow, HairShark, BeActive Brace, the customer had to have ordered one of these items

  • Initial Complaint

    Date:07/11/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered on 7/10/22 from Be *********** a acupressure knee pad for relieve of sciatic nerve pain. After placing order i was then told it would take 3 wks for delivery. This was unacceptable to my need so i attempted to immediately cancel the order. Could not reach live person to do so. Message gave me customer service contact information it told me to call **************** phone ************ I have had no success reaching anyone there to cancel this order. also given email to ck on order Status. when contacted it only said they could not locare that order. I'm filing complaint due to inability to reach anyone to resolve the issue. This is not a professional way to operate a business. Customers should have a way to resolve service issues.Thank you very much *************************** ************

    Business Response

    Date: 07/13/2022

    Hi, we are in backorder waiting for a shipment. I cancelled this order, customer will not be charged.

Top Dog Direct, LLC is NOT a BBB Accredited Business.

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