We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Printing Services

Infinitprint Solutions Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Printing Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/13/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to infinitprint solutions Inc. To get a email printed off to use to file with my lawsuit I was working on. The lady at the desk tool forever to pull up the email I sent to her. She was not trained on the task she was in as evidence by blowing up the emails creating new copies that wasn't needed. As this lady was unable to shrink the image i sent I tried sending her the emails different ways to further assist her so she can complete the task I was needing. It was 5 minutes till the clerks office was going to vlose and I had to submitted my copy to them. She gave me to papers that the image was highly ****** blown up (making me look silly to the court and was not what I wanted nor exp) I had a employee with that was going to pay foe the copies when she was unable to do it correctly when I asked. I get back after dropping off this one email and was charged **** dollars cause they wanted to charge for the emails this lady couldn't figure out even tho my employee was describing to her how to fix the i.age but she refused to listen. I called to complain to the manager about this woman's extortion tacts and was greeted by the cocky arrogant owner refusing to let me make a complaint about the service I was treated with and the fact this broke company need **** to evidently stay afloat and refused to refund my money. I did not get what I paid for at all couldn't use any image they printed off and the cocky owner sarcastically asked if my employees took the prints after she was charged for them ignoring I brought them back in before she left the sidewalk in front of their broke store. This guy doesn't need to be working with ppl and highly recommend everyone go somewhere that's going to stand behind their work and not try to rob them when they can't do their job.

    Business Response

    Date: 11/22/2023

    Complaint response:
    Code: 20849946-E9BEB
    Concerning the $6 refund requested by *******************
    We are a Commercial Printer, not a Quick Print such as Office *** or the *** store. Most of our customers are commercial businesses that are on account. We do not advertise that we make copies for individuals While you wait.
    The Receptionist can and will make a copy for a customer as a courtesy to walk-ins and if time permits. It is not her job to retrieve emails and assure they are printable or make them printable.  We have graphic designers on staff to deal with the set up and layout of emailed files. Since this customer appeared to be in a hurry and not particularly polite, the receptionist still did the best she could with the file she was given. It would have been much more costly and time consuming to send the file to graphic design..
    The receptionist printed copies of the email that the customer sent from his phone while in our building. The customer saw the copies before leaving our establishment. He paid for the copies and then left with the copies.
    If he did not want the copies, he should have told the receptionist they were unacceptable and he would not have been charged.
    Because the customer paid for and left with the copies, I noted to him that the sale was final and there would be no refund.

Infinitprint Solutions Inc is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.