We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Specialty Auto Manufacturers

ATC Manufacturing LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Specialty Auto Manufacturers.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/08/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a special mobility truck (*****) back in Jan 2023. I was promised it would take no longer than 2 mo. At a 6 month period of waiting I got tired of it and opted for something they had in stock (*********). Upon getting it 1 day it broke down on me. The special lift for power chairs. We tried manually getting me out but that was broke too. I was stuck. So I drove to United Access to help me get out. After looking at it the mechanical part broke and the manual part. With hydraulic fluid everywhere. Brand ne day truck. They 1st had to fix the manual part to get me out. Then schedule another appointment to have the electronic fixed. That was a solenoid. After 3 weeks of waiting I got it. That very same night it got stuck again. Trapped again. **************************** tech walked us through to get me out. They are the orig. people I bought the truck from but not the manufacturer. He told us to tap on the pump and hold the button down. As the manual part was still broken as of2day It didn't work.But the tapping worked electronically. Woke up the next morning to practice backing up on it. It acted like it was ***** opening up the door then it jolted open. It wouldn't drop again so I could wheel myself in. So I wheeled around to the pumps tapping it again. With no avail. Swung back around and noticed the sensors had a big gap in it so it could drop. Then I noticed it couldn't cause it wouldn't extend all the way noticing it was ***** with a bent piece. Then I noticed with all that happening it put a big crease in my brand new tuck. Bending it. So as I have before reach out to ************************* the main guy at manufacturing. He promised to get ahold of me. As he promised many times before with all the other problems. It's been consistent with him. Along with ***** the Owner of who I purchased the truck from (****************************). I keep getting the run around. He won't call back. I can't get no help to fix a brand new truck. Nightmares. HORRIBLE business.

  • Initial Complaint

    Date:07/24/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to you today to express my extreme dissatisfaction with the customer service I have received from ATC **********************. I have been trying to work with ATC for several months now to convert my truck so that it can accommodate my 12-year-old son's power wheelchair.My first interaction with ATC was in Jan23. I will say my interaction with him did not make me feel wanted as a customer. When asked if there was a place local I could work to ensure everything was correct I was told that the closest place was 3 hours from my home. Later I learned (because of looking on my own for someone to install the harness system) there was a business within 25 minutes of my home that has worked with ATC and help customers. Maybe this should have been the red flag that prevented me from sending my truck to ATC, but we needed a vehicle that could be used for my son's power wheelchair and seat 6. So, I moved forward with reassurance it would be ready in about 4 weeks.I asked if I could get status updates and was told not to call till 3.5 weeks (and I had to call) Again red flag number 2. No desire for customer service. So, our truck was shipped and I waited 4.5 weeks (to give a little extra time). My call was met with an expression of why would I be calling and that it would be at least another 2 to 3 weeks without any explanation. At this, I asked to speak to the gentlemens manager. This led me to *********I will say I felt very much like a bully mindset. Having dealt with many companies and nonprofits for handicapped children/individuals I was very taken aback. I expressed this and said I would appreciate an update on Monday and that I needed to go.

ATC Manufacturing LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.