We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Cabin rentals

Raccoon Lakeside Lodge
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

Want to share your experience?

Leave a Review

Review Details

  • Cyndi B

    Date: 10/30/2024

    I have submitted a dispute on my credit card against Raccoon Lakeside Lodge. I booked a week long stay there, but after arrive to the unit that I booked, I called the contact phone number and told them that I was unable to stay due to an allergy to something in the unit. The contact person told me that he understood and they would refund all of my money except $50. I thanked him and went to find other accommodations. I was only able to find a hotel 40 minutes away, but at least I was able to breathe and not constantly sneeze.I have attempted to email the Raccoon Lakeside Lodge to the information off of my booking reservation. I have not heard anything from them. I also, at this time, have not heard anything from my credit card company. (It is currently under merchant review, but that ends today.)The most that I should have to pay them is the equivalent of one night's stay under their cancellation policy, which would be $200. Right now they have $920 of my money. The unit that I walked into was gross. Dirty, dark, everything falling apart or terribly soiled and stained. It was like a horror movie setting. Not worth $200 a night.

Raccoon Lakeside Lodge is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.