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Business Profile

Petroleum

Herdrich Petroleum Corp

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Petroleum.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/27/2023

    Type:Product Issues
    Status:
    ResolvedMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased gas Conoco ***************************************************************************************** on the 12/09/2022. My car broke down Early Sunday Morning. I had my car towed to the dealership. I was informed that both fuel pumps were burnt, at the dealership they tested the gas. They were able to to cover the damages under my warranty, So i would like the refund of the deductible which is ******, and refund for the gas *****.

    Business Response

    Date: 02/13/2023

    *******,

    Please see attached. We received this complaint in our office. While we do represent the Conoco brand for the location, we do not own nor operate the site. We have forwarded this complaint on to the owner/operator of the site who can be reached at ********************

    Please let us know if there is anything further that we can do to assist.

    Best regards,

    *****

     

    ************** *****, Jr.

    Territory Manager

    Herdrich Petroleum Corp

    ************** (cell)

    ************** (office)

     

    Customer Answer

    Date: 02/13/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and I would like contact to be made with ******************** 


    Regards,

    *********************************

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