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Business Profile

Recreational Vehicles

Factory Direct Marine & RV

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Recreational Vehicles.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:08/04/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a new 2022 gulfstream conquest camper on June 3rd 2022. I picked it up took it home where it set in my driveway for approximately 3 weeks . My fiance came by to put stuff in it for our camping trip for July 4th . She looked in the bedroom and found that it had been leaking , the bed was soaked . I came home checked it out and found the roof caulking has a long crack where it was at the seam I looked and several places on the roof had caulking all over where it shouldn't have been and area where it wasn't. I found a s**** stuck in the caulk by the roof vent. I was totally disgusted . I contacted dealer they gave me numbers in my area to call about warranty work. I called and nobody does it on my specific camper. *** from warranty *************** from gulfstream called me and gave me other numbers ,again nobody works on them . I caulked the spot so no more damage was done bought a dehumidifier which they Said to put in it to take the moisture out. I decided to go ahead and go camping because I've already made a payment after 12 days I got loan for it. We went camping . That night the air conditioner froze up and hot water heater quit . Next morning I was looking it over and the rubber around a window is comeing out . I was looking at the scissor **** and they used cheap self tapping screws to hold the leveling **** and 1 was broke . We stayed 2 nights. Got home put back in drive that weekend went to camping world hour and a half and found out the fuse was blown to water heater so I bought 1 for $28 .went home put new fuse in and water heater workd . So I decided to take a shower to make sure it was working correctly . Got out was looking and the bathroom sink Iand it was cracked in the center . So know I'm really ******. Messaged ***** Town again with other problems no response . I've called gulfstream and demanded to talk to owners **** said this is far as it goes. I've got on internet found possible emails for owners no response back. I filed a complaint with ***** generals office finally today called cause haven't heard back they said a couple more weeks. I asked about complaining to you all they said to send complaint to you all also. I've made 2 payments going on 3 the 14th of Aug and no resolution. I contacted factory direct marine and rv about my title she said she would get ahold of her title clerk and still nobody's responded about that. I WANT ALL MY MONEY BACK AND MONEY FOR MY TROUBLES IF POSSIBLE. THANK YOU VERY MUCH FOR YOUR TIME

Factory Direct Marine & RV is NOT a BBB Accredited Business.

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