We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

T Shirts

Tees & Tumblers

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in T Shirts.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/31/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been trying to find out the status of my order I placed in person on 8-5-2023. I was told when I placed my order for two custom T-shirts that it would take 4 days. I have tried calling several times and messaged once on Facebook to see if I could pick up my order. Was told on Facebook they were closed 18-20th. And they didn’t explain that my order wasn’t ready..tried calling several more times and finally onAugust 26th I got an answer and told me the store was closed was told there were problems with quality on my order and other personal issues and that order would be in Monday 28tj and they would give me a call. They never did call me back and now won’t answer calls or texts and are not open on their posted hours.

    Business Response

    Date: 09/12/2023

    We have spoke with **** ***** multiple times, even during non business hours in regards to personal tragedy that was happening that week. All other customers were very understanding. Yes our store was closed due to death & other issues. 
    We attempted to refund **** ***** to the card she paid with, but there is an error on her end with card that we can not refund to card. We have reached out to **** ***** to let her know to stop in for a cash refund, in which she replied with telling us to deposit into a PNC bank account or Zelle, both of which we are not doing for record purposes for our business. 
    She is more than welcome to stop in for a cash refund. 

    Customer Answer

    Date: 09/13/2023



    Complaint: ********



    I am rejecting this response because: I do not understand why they want me to come into their store to receive a refund.  I gave them 3 options to return payment. The first was to use an online payment processor , the second was to deposit in my account at PNC Bank, which is located 5 doors down from their business basically in the same building and is the account in which I used to purchase these items with my debit card. And the third was to mail BBB a check on my behalf. They made it sound like there was a problem on my end in receiving a credit directly to the debit card I used and that is not true.  They also had excuses on how the could only do cash refund which doesn’t makes sense. The are still making this a personal issue and basically questioning my empathy and understanding.  I have a family business and sometimes this offers the ability for flexibility and more often it still requires sacrifices and to get the work done even “after hours”.  These are some of the reasons that this situation upsets me and I do not feel like I should appear in person to receive a refund and can’t understand why they would want an upset customer to be in their store.

    Sincerely,



    ******* *****

Tees & Tumblers is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.