We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Water Services

East Washington Rural Water Corporation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Water Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/08/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Update website to reflect disconnect notices and contractual agreements with its customers. Water was disconnect for being 3 weeks past due, upon looking on the companys website it doesn't specify that shut off would take place if past due amount isn't paid by certain date. It just shows that past due amount needs to be paid by end of next billing cycle. (A screen shot is attached showing billing specs from website)This is misleading to the customer and false advertising. When I called to address this with the business they told me that they send out paper copies and it is listed on there. If I wanted my water turned back on I would have to pay the past due balance of $44, $2.50 service charge, and a $125 reconnect fee. They didn't have any remorse that they are misleading their customers. In this day an age there is no guarantee that the customer receives paper mail, so when establishing a website for your customers they should be able to receive all information pertaining to their account. This company does not do so and expects their customers to only go off a paper bill which wasn't received. The postal service loses big packages all the time how can they guarantee an envelope will make it to their customers.

    Business Response

    Date: 08/15/2024

    On June 26, 2024, a bill was sent out to the customer ***** **** in the amount of $39.37 due by 7-18-2024.  On 7-19-2024 a penalty fee of $3.65 was added to the account, which was a shut off notice due 8-7-2024 by 4:30 pm.  The water was disconnected on 8-8-2024, due to non-payment of account.  A $125.00 reconnect fee had to be paid to have service reconnected, plus at least the past due bill of $42.72.  Customer said that she did not receive her initial bill or her disconnect notice or her second bill that had her past due amount with the date and time that it had to be paid by.  Customer stated that her husband or her children were the ones to get the bill out of the mailbox and not giving it to her.  Since January 2019, this account has been locked out for nonpayment 4 times. Customers can elect to pay online with a credit card or debit card or they can mail in their payment, or have their payment automatically taken out of their checking account.  I am sending attachments of first bill, delinquent bill, and most current bill

East Washington Rural Water Corporation is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.