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Business Profile

Amusement Parks

Holiday World & Splashin' Safari

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Amusement Parks.

Complaints

This profile includes complaints for Holiday World & Splashin' Safari's headquarters and its corporate-owned locations. To view all corporate locations, see

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Holiday World & Splashin' Safari has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:06/30/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      First I wanted to say thanks for having us on June 28, 2025. We had a good experience with all staff that we encountered (minus guest relations). We encountered rain Saturday and Lightning. All staff was great with getting people to shelter and letting us know that there was a chance that we could come back because of the lightning and rain. I brought 3 children and my wife with me to the park. As they were disappointed about the rain, I told them I would go up front of the park and speak to guest relations and see if we could return and see what we had to do. When I got up there, I was pointed towards guest relations. There I explained that I had drove 3 hours and got a hotel the night before and we were so excited to go on this mini trip. And how it had rained and how if we could come back and enjoy our passes, that we would really love that. I was told that yes we could come back. The issue arises that we purchased tickets at the gate where we got paper receipt type tickets that got ruined in the rain to the point of not being able to read them. I was told that the tickets say on them (which we couldn't read with them soaked and torn up) that they should be kept dry. I was told there's nothing they could do and if I dried them out, maybe they would work the next time, maybe they wouldn't. I then went to another employee and explained it and was told sorry but you should've purchased tickets on your phone so this wouldn't happen. For context, I'm a GM at a Vehicle Dealership and wouldn't let my employees act this way. I was happy to pay for the tickets and do not hold anyone responsible for the tickets getting wet or ruined. What I would like to hold you accountable for is the actions from the customer relations staff and the other leader at the gate that I spoke to stating "should've could've type things to me instead of just helping me. At this point, If I want to return, I have to purchase 5 more tickets, 6 hours of driving gas, food, and maybe another hotel

      Business Response

      Date: 07/02/2025

      ******, thank you so much for staying in contact with us while we worked through this ticketing issue. I'm so sorry, but we couldn't recreate those damaged tickets. When you visit again, I will more than happy to scan what you have in the hopes something is salvageable. 

      I will also speak with the two ladies from the ticketing area. It's always our goal to help folks in their time of need. I am so sorry that did not happen. 

       

      Customer Answer

      Date: 07/03/2025



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ****** ****

    • Initial Complaint

      Date:12/01/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My wife won 2 one day admission passes and $155.00 in gift cards to the park. The passes were good through 2019. I emailed Holiday World and asked if they were still good. We weren't able to go at first and then had a death in the family before Covid hit. I was hoping that the passes and gift cards would still be honored. I was told that the passes had expired and the gift cards were only good for 3 years. I could see why the passes were not good but I thought that gift cards had to be honored for at least 5 years.
      I do have the emails available if I should send them.

      Business Response

      Date: 12/16/2022

      Business Response
      Thank you, BBB, for reaching out to us. The tickets for 2019 expired that year, but we might be able to help with the gift cards assuming they haven't reached their 3-year expiration date. I will reach out to this Guest this morning. Thanks again!

      Consumer Response
      (The consumer indicated he/she DID NOT accept the response from the business.)
      I think the gift card expiration should be extended through next year. We went to Holiday World 2 or 3 times a year for many years but suspended our trips because of the covid-19 pandemic.

      Business Response
      I was able to contact the Guest. He sent me pictures of the gift cards for me to verify. I was able to see that the gift cards were loaded on 9/28/18 and that there is a $0 balance on both cards. Our gift cards are good for three years. The rules were printed on the back of each card, which also included a gift card weblink for anyone to review: holidayworld.com/holicash. Unfortunately, the expiration was more than a year ago, and we cannot reopen financials from those years.

      Consumer Response
      (The consumer indicated he/she DID NOT accept the response from the business.)
      My response to Holiday World was:Thank you for the quick response ******* but after thinking about it I really don't think that is fair.

    Holiday World & Splashin' Safari is NOT a BBB Accredited Business.

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