Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/29/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  they are remodeling my kitchen and I paid them $26,000 and they are still charging me for installing my dishwasher tiling my backsplash and extra electrical work and extra plumbing

  

  Business Response

  Date: 11/29/2023

  Dear Customer ******,
  
  We apologize for any inconvenience and plan on completing the contracted work. Our crews are great at what they do, and youll be happy with the end results. Absolute Construction understands how you feel and possibly you are complaining about the wrong company.
  Absolute Construction was not contracted nor has any knowledge of who is installing your appliances. Can you please let us know whom you contracted with? The installation of your back splash tile also wasnt contracted by Absolute Construction as Absolute Construction doesnt do kitchen back splash tile.
  Absolute Construction deals with hundreds if not thousands of kitchen remodels yearly and every customer is extremely satisfied with the end results. This is also why Absolute Construction holds an A+ rating.
  We appreciate you and your business. We will complete the contracted plumbing and contracted electrical work. There is other work that must be completed prior to Absolute Construction finishing. Which after that we will be back out to complete your kitchen remodel.
  
  
  

  Customer Answer

  Date: 12/01/2023

   I am rejecting this response because: UNTIL TO THE WORK IS COMPLETELY DONE. my walls are not sanded correctly and holes are not patched up. I paid extra for someone to install my dishwasher and stove and refrigerator because I've been without a refrigerator and stove since 9/13/23
  
  
  

  

  Business Response

  Date: 12/04/2023

  Absolute Construction understands the rejection of the complaint. Absolute was onsite 11/22 and you asked our installer to leave. We had our field supervisor visit to confirm the work completed up to this point along with the work left to complete. We have sanding left to complete along with new cabinets from your design change. If you have the reordered cabinets,we can schedule the completion. If not, you will need to provide Absolute Construction with a confirmed delivery date on the reorders once you have that provided to you.
  

  Again, I think you have the incorrect company mentioned in this complaint as Absolute Construction quoted appliance installation but was removed by you and not paid for.
  

  We look forward to completing your project.
  

  Absolute Construction

• Initial Complaint

  Date:01/10/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I commissioned Absolute Construction via ********** located In ******* ******* for a bathroom remodel in back in July last year. The amount paid in that month totals up to ********* give or take. All payments have cleared. The first record of contact that took place I believe in September. In October the scope of work was signed and agreed to. In November or the beginning of December I was contacted in order to pay the full remainder of the balance which was around $17,000 to cover for materials needed for the remodel. At that time I refused as the process had been very extensive and there had been absolutely no work completed nor parts delivered. I requested a full refund from the company which they stated they were unable to do as they had begun to purchase materials which i have no receipt or proof of. I am looking for a full refund.

  

  Business Response

  Date: 01/10/2023

  We Absolute Construction did write a ********** contract with ******************   (as we are a ********** authorized service provider)
  
  At the point of purchase ********** required a deposit of at least half down to get the project started.  In which the customer paid $16,500.00 with a balance due of $ *********
  
  During the sale the customer was told that the project needs to be paid in full prior to the start of the project.  (as this is ********** policy). 
  
  During the review of the project, the customer was again reminded that when the project was scheduled we would require the final payment prior to the start.
  
  When we scheduled the project, we asked ***************** to make the final payment.  In which she refused.
  
  We explained to her that it is **********s policy to have the project paid in full prior to the start of the project.  We had a ********** **************** Manager even reach out to ***************** to reiterate that this is their policy.
  
  **** still refused to pay prior to the start of the project and now wants to cancel her order. 
  
  We told her that she is under contract with ********** and that she has 3 options to her.
  
  Move forward with the project by paying the balance. 
  Cancel the project and keep the purchased materials at a cost to her for the materials.  
  Cancel the project and pay a cancellation fee for breach of contract. Tell us why here...