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Business Profile

Pet Store

H. DOG

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pet Store.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/28/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I visit store on 9/26 @ 7:12 pm I order 2 meals and spent $19.66 the meal that I brought was a gyro plate with extra pita. I had a little meat and the meat was cook well done burnt on the ends & i had over half container of fries and they gave me ranch sauce instead of gyro sauce. I called when I got home to eat someone answered the phone. I want a refund due too discrepancies of my food. She told me that i can come in tomorrow to speak with manager 9/27. I arrived at place at 5:30 no manager on sire I was told Adam is the manager. I was also told today to bring food from yesterday back However that wasn't told to me over the phone yesterday to bring food back. I ask for manager number today they said call restaurant. I ask for owner the older lady stated she doesn't know the owner.. i. would like a refund or meal replaced. Thank you.

H. DOG is NOT a BBB Accredited Business.

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