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Business Profile

Pool Service

Caribbean Pools, Inc.

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Caribbean Pools, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Caribbean Pools, Inc. has 3 locations, listed below.

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    Customer Review Ratings

    3

    Average of 2 Customer Reviews

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    Review Details

    • Chuck and Denise P

      Date: 11/21/2024

      Love Carribean. Had a pool installed this fall. They were terrific!! All employees that worked on our pool from electricians to installers and cement contractors. They all work for ********* so not one sub contractor. I would recommend them to anyone. Thank you Carribean!!

    • Brian B

      Date: 04/11/2024

      Our Caribbean decent started about a year after installation. We were charged for a heater breakdown and slide pipe failure. I expressed to them that this was still within the 3 year warranty period to which I was told these items weren't included. Well, after a month or so I get an email that I was due a refund for repairs minutes a heater repair. Now, the heater maintenance was required-I was told by Caribbean because of the said breakdown that was covered under warranty. It took some arguing but I eventually received a refund for the work. This refund came with a snarky response stating that they would do this as a courtesy but wouldn't ever do it again for me. Here we are again at last years closing their tech lost a plastic eye for our tanning ledge jets. I know this for two reasons one I have cameras and saw him remove it. Two, it worked properly the night before they closed it. I told them about this at closing without response. Come opening I remind them and get a response that they will cover it but I have to be home from now on for all work they conduct on the premises. I remind them I have cameras and can see everything that happens around my home. Their response to all this was that they will drop off the part and waive to the cameras. Remember this story and experience when making your choice for a pool.

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