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Business Profile

Publishers

Pen It Publications

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/18/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 18th, 2021, I entered a publishing agreement with Pen It Publications. While waiting for my book to be published, the company was sold to *** ****** ****** On January 31, 2023, I was told that my book would be released on May 3, 2023.

    On May 1, 2023, just before the scheduled release date, I reached out to Pen It and was told there was a delay, and my book was now scheduled for publication on August 9, 2023.

    I contacted them again on August 9th and was surprised that my book was available on various platforms. I felt a mix of excitement and concern when I realized no one had sent me copies to review.

    I immediately informed friends and family. I used multiple social media platforms and generated a high demand. After several people received my book, they noticed the last page was missing. The story had no conclusion. Pen It never proofread the book before releasing it.

    I sent messages to inform people not to purchase the book and urged those who had already bought it to return it. After notifying Pen It of the error, they rectified the issue, although the harm had already been done.

    Numerous books were sold over the following months. I received positive feedback. Then, on June 21, 2024, Pen It unexpectedly canceled my contract. I was told that I would receive the outstanding royalties for my book on their regular quarterly schedule. Despite this, I haven’t received royalties or updates on book sales figures.

    Finally, after continuous efforts, they sent me a payment of 0.14 for all the past royalties. The ISBN/Copyrights have not been returned to me, so I cannot independently publish my book. You can still find and purchase my book on ****** and other platforms. However, I receive no royalties from my writing.

    I’ve talked to other Pen-It writers, and many face the same issue. Authors have not been receiving royalties for their books.

    I would be grateful if you assisted me in recovering my royalties and ownership of my property.

Pen It Publications is NOT a BBB Accredited Business.

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