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Business Profile

Motels

Campbell's Motel Scottsburg

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Motels.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/29/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I book a 3 night stay at Campbells Motel online 10/29/24 through **********. When my son arrived to check in he demanded a $100 deposit. Clearly we didn’t have that. He called me wanting it and explained I didn’t have another $100 dollars to give the hotel. He ended up hangin up on me. He wouldn’t let my son stay in the room. I was charged $244.43 for a room that is not even going to be used. This happened all within 30 minutes! It stated on paper that you pay $1 to the property. Nothing about $100. I asked for a refund through hotels. Com and they called hotel and he refused a refund. I want my money back.

    Business Response

    Date: 11/14/2024

    Dear Madam/Sir;

    We require incidental credit card or cash deposit upon check in for any damage or smoking in non smoking room clean up fees.

    We have sign posted at the check-in counter with this rule.

    Deposit is refundable when they don't do damage or smoke in room.

    When they make reservation online they are only charge for the room not for the incidental fees. 

    We have reached the resolution with ****** ***** (who checked-in here) and ******* ***** . The guest stayed here w/o deposit.

    We have allowed name change for ******* ***** and her son ****** ***** which is not allowed with online reservation once reservation is made.

    We did all we could to accomodate the guest. Her son stayed here and he was happy with his stay. ******* ***** made complaint but she did not stayed here.

    Any early check out or no show will not be refunded per our online prepaid reservation rules.

    I hope this will answer all your questions. 

    Please feel free to contact us for more details.

     

Campbell's Motel Scottsburg is NOT a BBB Accredited Business.

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