Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/31/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid for room to sleep in with air conditioning, tv and electricity with Ramada/Expedia in Sellersburg IN. I expected these services in the room. Around 10:00 pm until 4:00 am there was no electricity, no tv, no lights, no radio, was not able to use my CPAP or charge my phone so I could not breath to sleep or use my phone. At 6:00 the hotel alarm went off ( we Did NOT set it). I did not get what I paid for. The hotel got paid from me and did not provide what I paid for. I could not leave because I could not see in the dark. Need either all of my money refunded immediately or a room paid for at a different hotel in a different town of my choice that allows dogs as I had a room with the dog paying too.

  Business Response

  Date: 07/31/2023

  Hello Better,
  
  BBB Case #: ********
  ***** **** ** *****
  ******** **** **** ** ********
  
  Dear Contact:

  
  Thank you for notifying our office of the concern filed by ***** ****** at the Ramada by Wyndham property in Sellersburg. To assist in reaching a resolution, I’ve informed the property’s general manager of the situation.
  
  The General Manager has advised he has offered compensation of 50% off your next stay, please see email sent to you below.
  
  Hi ********** I am sorry that you have faced inconvenience with your stay at our property. We contacted the power company. It was a transformer that blew, and it was not under our control but since you have booked it through 3rd party and paid through them as a prepaid reservation that is not anything that I could, but I would love to offer $50% of your next stay. Our pool closes at 10:00pm to 9:00am and exercise does close from 10:00pm to 6:00am but I truly apologize for the inconvenience.
  
  Please give us a second chance and will take off your future stay. please call us at ************ and book your reservation.
  
  As a company, we’re committed to delivering a great experience with every stay with us.
  
  Thank you,
  
  
  
  *******
  
  Liaison, Customer Care
  
  
  Wyndham Hotels & Resorts, Inc.

  Customer Answer

  Date: 07/31/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  I do NOT live in this area and am not going to that area so 50% will NOT do me any good.  Also, the employees were rude and unhelpful so why would I want to give them any more money.  
  

  I paid for things I did not receive!   They need to provide me another room (dog friendly) in another area or state.  It doesn’t matter who’s faul it was that t try he power went out, I paid for things they did not provide for.  Example;   I do not pay for 1/2 package of cookies at Walmart .   I expect to get what I paid for.  They need to take it up with the City or their insurance not make me pay for something that I did not get.  I really don’t understand why they don’t understand this.  I do NOT pay for things I do not get.  
  
  Sincerely,
  
  
  
  ***** ******

  Business Response

  Date: 07/31/2023

  Hello Better,
  
  *** **** ** ********
  ***** **** ** *****
  ******** **** **** ** ********
  
  Dear Contact:

  Thank you for notifying our office of the concern filed by ***** ****** at the Ramada by Wyndham property in Sellersburg.
  
  Thank you for contacting Wyndham Hotels & Resorts, Customer Care. We are terribly sorry to hear of your experience and greatly appreciate you sharing the experience with us and being a partner in our success.
  We take these matters very seriously and your concern has been forwarded for immediate review to our Field Operations staff, for follow up with the property.

  As a thank you for your support, and as a One-time goodwill gesture from Wyndham we would like to apply 15,000 points to your Wyndham Rewards account. The 15,000 Wyndham Reward points is equal to a free night at any of our Tier 2 properties found in all locations across the World. 

  Redeem Wyndham Rewards points for Go Free? free night stays or for Go Fast? discounted hotel rates at any of our participating hotels at the following brands: AmericInn®, Baymont Inn & Suites®, Days Inn®, Dazzler® Hotels, Dolce Hotels and Resorts®, Esplendor® Boutique Hotels, Howard Johnson®, La Quinta®, Microtel Inn & Suites by Wyndham®, Ramada®, Super 8®, Travelodge®, Hawthorn Suites by Wyndham®, TRYP by Wyndham®, Wingate by Wyndham®, Wyndham Grand®, Wyndham Hotels and Resorts®, Wyndham Garden®, Trademark, participating Caesars Entertainment properties and other exciting destinations.
  Redeem points for a variety of other rewards, such as gift cards and merchandise.

  Please respond to this email advising you would like to be a member of our free Wyndham Rewards loyalty program and we will be happy to establish your account and apply 15,000 points as our way of saying “Thank You” for being a loyal supporter of our Wyndham properties.
  
  Thank you for choosing Wyndham Hotels & Resorts!
  
  *******
  Liaison, Customer Care
  
  
  Wyndham Hotels & Resorts, Inc.

  Customer Answer

  Date: 07/31/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** ******

  
  

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