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Business Profile

Oxygen

kiuhgi

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Oxygen.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/28/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    * ** ******** ****** and use various support apps to help manage and protect online services. On or about July 13th, 2022 I got a ping notifying me that my ***** account was being used (not by me). I immediately notified ***** via TTY (phone). I informed ***** that my account was being debited in the amount of $89.98 and it wasn't me and wanted them to stop the transaction while it was in progress. ***** informed me that isn't their policy. Their policy is to allow the fraud to go through then they investigate and reimburst the consumer. I told them that my phone and bag had been stolen either from ****** ******* GYM or during therapy at the 4230 address, in C******* *** I shared with them I was fortunate that someone had dropped my phone off the next day at ****** FITNESS, but not my bag. I did contact the local police department. However, because I did not know where my phone and bag were taken from they suggested I return to both places and ask there. ***** did return the $89.98 that was debited at KIUHGI. I suffered another episode (seizure) and did look at my ***** account for over a month. When I did I noticed $89.98 was debited from my account again. I thought my ******** had done it and asked her. She told me she didn't. A few weeks later I contacted ***** for a different matter and learned ***** had taken $89.98 out of my account after their so-called investigation was completed. Somehow, they determined the transaction was valid and I deserve to lose $89.98 just like that. They never notified me they were taken any money out of my account and never contacted me during their so-called investigation.
    My Uploads:
    ***** Complaint 1- crediting me my own money even when I was on the phone with them trying to stop the transaction while it was happening.
    ***** Complaint 2-- ***** making a decision concerning my money without contacting me during their investigation
    ***** Complaint 3- i demand they refund my money

  • Initial Complaint

    Date:11/09/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a product from them at a cost of 75.69 on 7/31/22.
    I emailed them continuously to see where the product was. They kept saying it was out for shipment.
    After several months of not receiving it, I asked for a refund. They assured me they would process the refund.
    To date I have no product or refund.

  • Initial Complaint

    Date:10/10/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed order for trailer 8/10, credit card charge but never received my order. Contacted them via email and they supposedly resent but I never received it. Requested a refund and was offered 60% to which I said NO. They came back with 70% then 7.00 to send another one. They finally said 100% but I have not received that yet.

  • Initial Complaint

    Date:09/12/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    never recieved order kiuhgi money removed from credit card thay will not return any emails would like money back this order was on 07/14 /2022 I tried to call. and phone but no answer line is always busy .the order was for a tire price was $67.36

  • Initial Complaint

    Date:08/30/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A charge was posted to my VISA on August 18, 2022 for merchandise allegedly purchased at a KIUHGI store possibly in ****. I looked for KIUHGI on the internet and found the same phone number as you have provided ************* I have called the number repeatedly the last two days trying to determine what was allegedly purchased but no one answers the call.

    The amount of 83.29 was charged to my VISA ending in 2698.

kiuhgi is NOT a BBB Accredited Business.

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