We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Bed Bug Removal

Instant Bed Bug Assassins
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Complaints

This profile includes complaints for Instant Bed Bug Assassins's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Instant Bed Bug Assassins has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/21/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of service 4-25-23 After a spring break stay we came home to our just built home and I found a bed bug. Called this company and they inspected, determined it was a bed bug. I paid nearly ***** for a heat treatment in my home. I asked ******* that walked through the house with me what would the heat do to my paint? Pics on the walls, floors, and cabinets and was told all those things would be just fine. They do it all the time, I had nothing to worry about. I did remove everything in the list from the home. (Crayons, candles, guns and ammo, etc) I came to my house during the visit and the workers were gone to lunch with my home unattended, unlocked, and their running machines in my driveway. Once the treatment was complete they were supposed to leave the windows open. They didnt. When I came home that evening my 18ft velvet curtains were ruined. They tied them in a big knot with their black dirty hands so they were imbedded with deep wrinkles and black stains. My floors were also ruined, they completely buckled. Its taken me almost a year to get my house back together. I tried to get a resoultion with them but they didnt resolve the issue. They got away with ruining parts of my brand new home and charging me nearly ***** to do so! I have been devastated. At minimum I should have received a full refund from them. I did hire an attorney and they werent able to help me due to a document I had to sign from BBA stating their liabilities. They did pay ****** towards my curtains but my curtains had to be fully replaced for a cost of *******

      Business Response

      Date: 04/04/2024

      In May of 2023, our Operations Director spoke to *******, who agreed to allow our on-staff flooring specialist to do any repair work needed.  Later that day, ******* let him know that she was going to get a second opinion on the flooring before allowing us to repair it.  Over the course of discussions, we offered several options,none of which we satisfactory to ****************.  Upon learning of her intent to *** our company, we stopped negotiations, as we believed that there could be no realistic resolution to this situation.  At last contact **************** was asking for $10,000.  That was in June 2023 before we received a call from someone saying they were her attorney and would be forwarding documents to us for suit.  Those documents never arrived.  Now, here we are another 9 months later with a new complaint filed with BBB.

      We did pay for the curtains, as indicated in ******************** complaint. The amount we paid was an agreed upon amount based on discussions with ****************.

       

    • Initial Complaint

      Date:04/18/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On April 1 I paid Instant Bed Bug Assassins (IBBA) of *********** $2,300 for guaranteed eradication of bed bugs via whole home heat treatment. After the heat treatment was performed we continued to see live bugs, they came to treat with chemicals 1 week after. After the chemical treatment I began to notice bed bugs in more locations than before. They have now treated the house with chemicals 4 times and steam twice and one heat treatment, I now have bed bugs not only in bedrooms but also in my living room, bathroom and kitchen

      Business Response

      Date: 05/22/2023

      We did complete the heat for **************** on the date he stated.  Since his complaint, we have returned to his home and re-heated the entire home (5/2/23), completed a one-week follow-up (5/9/23), and a steam/spray (5/15/23) all at no additional charge.  We have not heard anything further from **************** since May 15th and, as such, are operating under the assumption that he no longer has any issues.  His original service did come with a 60-day guarantee, which he is still under.  Should he have any further issues, we will continue to work with him to resolve them.

      Customer Answer

      Date: 05/23/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 


      Regards,

      ***********************************

    Instant Bed Bug Assassins is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.