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Business Profile

Online Retailer

Back's Country Store

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/16/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a quilt off marketplace on July 10th 2024. I was told I could mail the store a check for purchase of quilt and shipping. I was told to make the check out to ***** Back. My check was cashed on July 17, 2024. I e-mailed the company on July 17th and was told they had received the check and would be mailing my quilt the next morning. I never received my quilt. I have sent text and called almost daily but they are no longer responding to any of my messages or text. My daughter has tried to help me and she did get a response from the company on Aug 8th. She was told that they had found the quilt at the store and was so sorry.Was told they would be mailing it out to me the next day. She ask that they send me a tracking number so I could keep track of when to expect it. I never heard anything from them. She can't get any response from them either. I've text to ask about it August 9, 13, 14, and again today. No response. If I call it goes straight to voice mail. At this point if they accidentally sold the quilt to someone else then I just want my money refunded and I did tell them that in a message. If you can help me I would sure appreciate it. Thank you.

    Customer Answer

    Date: 08/30/2024

    Owners names are ***** and **** Back. The phone number I had for them is ************. They had me send a personal check made out to ***************.

Back's Country Store is NOT a BBB Accredited Business.

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