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Business Profile

Exterior House Painting

Let's Roll Paint

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Exterior House Painting.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/30/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    July 30, 2024, a deposit was made to Let's Roll Painting for $2632 for interior painting. On August 8, 2024,On July 30, 2024, a deposit of $2632 was made to Let's Roll Painting for interior painting. The remaining balance of $4,823 was paid on August 8, 2024. ******* ***** verbally agreed to return to the home on August 24, 2024, to finish repairing a bathroom before completing the work. However, on August 22, 2024, when I called him, he said he wouldn't meet the deadline but would schedule another appointment. Since August 24th, he has only worked for 4 hours and has not completed the work. Despite my numerous phone calls and text messages, he has continuously avoided addressing the issue. Additionally, he became verbally aggressive when I tried to discuss the matter, accusing me of harassing him.

    Business Response

    Date: 10/30/2024

    Company has reached out to the consumer, and states this matter has been resolved.

    Customer Answer

    Date: 11/09/2024

    This complaint has not been settled. I am working to get this work completed. I should have it finished on 11/15. I have discussed settlement wit Lets Roll Paint but nothing has been agreed upon. I anticipate sending the invoice for completion of the work next week for payment. 

Let's Roll Paint is NOT a BBB Accredited Business.

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