We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Maintenance

JT Auto

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Maintenance.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/12/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Warranty was with Precision Claims. *** had me tow vehicle to JT Auto. 4/1/25 warranty was changed to Motor Guard warranty. Reason for this change was not given to me. JT Auto did me unjustly this shop DON'T repair *********** or EPS modules. Yet the mechanic Jermany said with full diagnosis the Ignition Stater is the issue. 3/4/2025 JT Auto diagnostics my vehicle needing a new Ignition Stater so vehicle won't turn off when driving. After receiving full payment $875.28 ( Orbit Leasing paid $575.28 I paid 300. I'm currently on a payment plan with ************* to pay back loan. ) On 3/7/25 the car turned off while driving the car again. JT Auto said it the coil and spark plugs. He received full payment $193.54 On 3/24/25 $150.00 paid for tow truck. He Jermany the mechanic at JT Auto. Finally told me and warranty company the truth. He don't know what was wrong with my car. Initially when I spoke to this mechanic. Initially I spoke to him, I told him it the *** system he continued to say that was not the problem. He knows it was the *** system because he told me to move around the *** wires on the telephone, the second time car went out on me. I refused to do so. He just wanted money out of me. He could have told the truth to my warranty company. It was the *** system and I had it towed to ****** mobile service. They had to replace *** system covered by the warranty and EPS modules because ****** damaged them while car was at his shop. I deserve my tow truck fees back and amount I paid to replace EPS system that ****** broke. A total of $782.00 Also do to the fact that ****** and owner of JT Auto misdiagnosed my vehicle. Three different times. Just for money. Not acceptable and should not be tolerated. Ripping women off is not acceptable.

JT Auto is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.