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Business Profile

Dentist

The Dental Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dentist.

Complaints

This profile includes complaints for The Dental Center's headquarters and its corporate-owned locations. To view all corporate locations, see

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The Dental Center has 8 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/21/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Thank you.
      alls and long wait times. I said I needed to speak to someone about the billing I received. She looked into my sons account and said she wasnt sure why it was $588 she saw the $488 due. I said I made a payment on 4/16/24 she said she saw that too and then she told me I needed to hold so she could speak to ****. Well she got back on the phone after I was on hold and proceeded to tell me that **** would have to look into and was too busy to to speak to me and would call me back sometime that day. No call back all day Tuesday 5/21/24 so I received text message and email both stating that I need to contact on urgent matter on my son ******************* account. I called them several times and left 2 messages to please return my call on this urgent billing matter, no call back. I understand that I owe $488 and have paid $204 and have a receipt towards that. I should only owe $284 with the payment I made. The payment website that I paid on account says I owe $0.00. Would like this taken care of

      Business Response

      Date: 06/11/2024

      It is always our intent to exceed our patients expectations in every way. The Office Manager contacted the complainant directly to address all concerns and determine a successful solution. This matter has been resolved. Thank you

    The Dental Center is NOT a BBB Accredited Business.

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