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Business Profile

Medical Business Administration

Press Ganey Associates

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Business Administration.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/13/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company calls continually about a health survey. They are calling my husband who is never here when they call. I told them he would not be interested in participating in their survey and the last woman who called today (5/13/25) said "Well, we need for him to tell us that". We are registered with the DO NOT CALL REGISTRY. I find it quite irritating that some people who think their survey is more important than our privacy continue to call when I tell them we are not interested. I'm sure they are selling something. Their website indicates that they use AI in diagnostics and they have a section on DEI, which tells us all we need to know. I am going to continue to file complaints, next with my state because they will not stop calling us. I am not surprised to see others on here with the same complaint. Hey Pressganey LLC, GO POUND SAND.

  • Initial Complaint

    Date:05/13/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am receiving phone calls almost every afternoon. This company's name is in the caller id. The phone rings two or three times and then the caller hangs up. There is never any message left on the answering machine. As a disabled individual, even if I wanted to answer the phone, which I am not about to do, I could not possibly get to it in time. Please take the number listed off your calling list immediately. I understand you do health surveys. These are optional, and you cannot force or harass people into filing them. I have no interest in filling out your survey.

    Customer Answer

    Date: 05/13/2025

    First name is ***** 

    Business Response

    Date: 05/20/2025

    Thank you for sharing your concerns. Our goal is to gather valuable insights through healthcare experience surveys from a health system youve recently visited to help improve patient care experience. We strive to ensure all communication is respectful and purposeful. Your feedback is important to us, and weve updated our records to ensure you wont receive further contact from our company. 

    Customer Answer

    Date: 05/20/2025

     Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Thank you.

  • Initial Complaint

    Date:11/27/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I want Press Ganey to stop calling me and trying to force me to participate in a medical survery. I am being harassed by phone calls at all hours of the day including close to 9pm. Ive asked to be removed from call lists. I do NOT want to be contacted by Press Ganey by phone or mail. You cannot force patients to participate in surveys, Press Ganey needs to take NO for an answer.

  • Initial Complaint

    Date:06/10/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am a veteran patient at the ************************************************************************* in *********, **. I have informed both the VA and Press Ganey that I am an identity theft victim and requested Press Ganey stop sending me surveys. In May 2024, I called and followed up with a letter with return/receipt certification to Press **************************** VA ******** to stop sending surveys. The VA e-mailed me and confirmed they will have Press Ganey stop, but the surveys continue. I have requested to meet with both the VA & a rep from Press Ganey and have not heard back.

  • Initial Complaint

    Date:05/06/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Receiving multiple calls from this agency... have already asked to be remove from calling list do to being uninterested. Calls still persist.

    Business Response

    Date: 05/09/2024

    We apologize. We did not find a previous request; however, we have placed you on our DNC list. We recommend that you reach out to your plan and/or provider to make a request as well. The purpose of the calls/communications is to administer a survey on behalf of healthcare providers or health plans as a tool for quality initiatives. We are a certified vendor for the administration of the Consumer Assessment of Healthcare Providers & Systems (*****) surveys, a program developed and implemented by the Center for ******** and ******** Services (CMS). The survey is a tool for collecting standardized information on enrollees' and patients' experiences with private, state, and federal health plans and healthcare services. Survey results can be used to support consumers in assessing the performance of healthcare providers and health plans, choosing the providers/plans that best meet their needs, and to identify the strengths and weaknesses of providers and health plans, targeting areas for improvement and the development of quality initiatives. The survey includes various touchpoints such as customer service, patient satisfaction, claims, online tools, Explanation of Benefits, health coaching, care, etc. The ***** surveys are also a regulatory requirement for healthcare providers and health plans.

    Since the survey is the national standard for measuring and reporting on the experiences of consumers with their providers and health plans, we also administer surveys on behalf of, and at the direction of, providers and health plans for quality related initiatives outside of the ***** program. 

    Thank you. 

  • Initial Complaint

    Date:12/11/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They send me endless letters in the mail, call me everyday even late in the evenings.They say its an optional survey but never ask you if you want to take it they just start asking questions.I thought never responding to the letters would be a hint but no, the endless calls so i answered and he goes right into questions. Then tells me when i question it that its optional, i told him thats not what it seems with the endless calls and letters. He argued with me and was very rude. Nonetheless this is harassment and not honest and forthcoming, and seems to be no option to not receive endless letter and calls

    Business Response

    Date: 12/12/2023

    We apologize for the inconvenience. We have added you to our do not contact list. Please note that we are not telemarketers. 

    The purpose of the calls/communications is to administer a survey on behalf of healthcare providers or health plans as a tool for quality initiatives. We are a certified vendor for the administration of the Consumer Assessment of Healthcare Providers &Systems (*****) surveys, a program developed and implemented by the Center for ******** and ******** Services (CMS). The survey is a tool for collecting standardized information on enrollees' and patients' experiences with private, state, and federal health plans and healthcare services.Survey results can be used to support consumers in assessing the performance of healthcare providers and health plans, choosing the providers/plans that best meet their needs, and to identify the strengths and weaknesses of providers and health plans, targeting areas for improvement and the development of quality initiatives. The survey includes various touchpoints such as customer service, patient satisfaction, claims, online tools, Explanation of Benefits, health coaching, care, etc. The ***** surveys are also a regulatory requirement for healthcare providers and health plans.

    Since the survey is the national standard for measuring and reporting on the experiences of consumers with their providers and health plans, we also administer surveys on behalf of, and at the direction of, providers and health plans for quality related initiatives outside of the ***** program. 

    Again, we apologize for the inconvenience and your experience with our agent. 

    Customer Answer

    Date: 12/12/2023

     I am rejecting this response because:

    Their response reads like a pre-written response that they have prepared to send all people being harassed.

    It's definitely not genuine and any response that is pre planned and not genuine means this type of behavior is mostlikly going to continue and have other victims. 

    The many letters sent to my house that were shredded with no response to any business should be enough response that we are not interested and opt out of the survey. 

    But along comes phone calls somethings multiple a day.  

    finally i answer and it goes straight into questions never telling me it is Voluntary.

    When i asked the person on the phone because hostile and even more hostile when i asked the name of the business and location of the business.

    Which he would not tell me until i asked 4 or 5 times in a row and told him i was going to contact my attorney general.

    So no i do not except this tragically poor response 

    Business Response

    Date: 12/19/2023

    The response is not automated. I review all complaints and personally respond. All I can do is offer what our role is on behalf of providers and health plans. 

    Customer Answer

    Date: 12/19/2023

     I am rejecting this response because:

    I really don't care what they say, it sounds like an automated, automatic, quick reply.

    I can only imagine the thousands or more people who have received 20 letters in the mail and "volitaired" to not respond, and then received the Daily phone calls to only pick up and never be told you have an option to decline and the person goes straight into questioning. 

    Thennn. When asked what the name of the business is and where its based out of, i had to ask ************** and the question was ignored. This would make Anyone nervous especially this day and age.

    Finally with an attitude the person came forward with the name of the company and where they were  from, still rudely.

    I can only imagine the amount of people just this one person harassed or the amount of elderly people who may have not wanted to answer questions but were dooped into it and never given the notion tha this was an "optional" survey. 

    Nothing seemed optional about it, if anything the letters and especially the person on the phone seemed quite aggressive.

    I do not have time to keep saying this, i Do Not Except their excuses or believe them and i wont tomorrow, next week or next year!

    This type of "optional" overwhelming harassment needs to stop.

Press Ganey Associates is NOT a BBB Accredited Business.

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