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Business Profile

New Carpets

Abbey Carpet & Floors

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in New Carpets.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/18/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    July 1, 2021, Abbey Carpet installed carpet in our house. We were dissatisfied with the install. The supporting documents will explain everything. On May 12, 2022 we contacted ********************* who agreed to sending us the reimbursement check. We called him five times since then and he always has an excuse as to why we aren't receiving the check. July 1st He said that the check was damaged by **** and was returned to him. He said he would send another check and we are still waiting. If we don't receive a reimbursement we surely want this on his record with the BBB,

    Business Response

    Date: 08/09/2022

    We have sent installers out to try to please ****************** when he complained about being able to see a seam. They have worked on it and it is the best it can be.

    There is no such thing as an invisible seam. Any flooring store will tell you that. Out of good faith, and trying to keep a customer happy, we did send a refund check in the

    amount of $1843.00. We hope this takes care of any further issues.

    Thank you,

    *********************

    Abbey Carpet

    ************

    Customer Answer

    Date: 08/14/2022

     I am rejecting this response because: **************** has offered this settlement in the past and has said that he has sent a check 3 times and we never received said check. Now it is the fourth time for him to agree and he has said that he sent a check, and we never received the check. Because of the history we have had with ****************, we are unable to believe anything he says.


Abbey Carpet & Floors is NOT a BBB Accredited Business.

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