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Business Profile

Plasma Donation

Octapharma Plasma

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/08/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Very poor rewards program, let me tell you why. The program says you will automatically receive a one year express pass via email after you reach ****** points. That's a bold faced lie. I have over ****** points and never got any type of pass. I also tried to trade **************************************************************************** return. I have spoken to people on the online chat help feature, supervisors, managers, and even people in their IT department and none of them ever do anything at all to help me. Most times I am given an email address and told to write to them, which I do, and I have never received a helpful response. I have been trying to resolve these problems for at least 6 months and have gotten absolutely nowhere. I feel like they don't care about the donors who are having issues with their rewards program and it's frustrating. Why have a rewards program which is broken? I don't understand why they would offer me points to exchange for items and then deny me the items when I try to cash them in.

Octapharma Plasma is NOT a BBB Accredited Business.

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