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Business Profile

Property Management

Diamond Group Properties LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:12/20/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My partner and I rented a duplex through Diamond Group Properties (formerly **************). We have done everything in our power to get our security deposit back after our rental was over, they WILL NOT CONTACT US AT ALL via phone or email to find away to return our deposit. After our SPOTLESS walkthrough (ask **** at DGP!) we kept calling and emailing asking when our deposit would be refunded and we kept getting the run around about a call back. They didnt even ASK for a forwarding address to return the funds! Its been well over 60 days (almost 90) since weve completed our year lease and they will NOT call us back to give us the money are owed. They have been HORRIBLE people to rent from, theyre vile people and they have no problem stealing money from those who rent with them. Please expose this rental company for what they really are and help us get our deposit back. We will also be filing a claim in small claims court for the deposit.

Diamond Group Properties LLC is NOT a BBB Accredited Business.

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