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Business Profile

Sandwiches

Jersey Mike's Subs

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/12/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recently tried Jersey ****'s for the first time when a friend ordered us some, and I absolutely loved the food. While picking up the order, I saw multiple decals saying that you get a free sub when you download the app, create an account, and place an order.So the other night, I did just that. The advertisements were still up when I picked up my order, but I never received the free sub in my rewards in the app. OK, no big deal, I figured that I could just reach out to customer service and get it fixed. How wrong I was for thinking that.Instead, I exchanged emails with a person who was less helpful and understanding than an autobot. She did nothing other than waste my time and greatly increase my frustration. What began as nothing more than a very minor inconvenience escalated to the point where I will never order anything from Jersey ****'s ever again because of the responses from the so-called customer service specialist.I hate Subway's food, but I would go there before ever going to Jersey ****'s. Thanks, ******************, I hope every customer service agent you encounter treats you the same way you treat customers.

Jersey Mike's Subs is NOT a BBB Accredited Business.

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