Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/20/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/12/22 I paid AAA Contracting, *********************** a $40 deposit , then $575 prior to him leaving with the agreement that he would be back to finish the job the next day:His receipt said that he would:1. Clear all the trees around shed (Done, with branches left piled next to shed)2. Remove 3 ***** bushes (1.5 done)3. Majorly trim and elevate maple (DONE)4. Remove bushes outside the fence (Not done)5. Trim weeping head branches of weeping cherry tree (DONE)6. Ground clear & ***** rot (Not done)He left his chain saw at my home as collateral for him to return to finish the job the next day. When I called him the next day, he did not answer in the morning, so I went to work. He called me at 12:20pm 7/13, saying he had an emergency and needed his chainsaw and would finish the job that day. My neighbor let him in our house to get his chainsaw (with my permission). Since then he finished work at my neighbor's house, but has not returned to finish the job here, despite being asked every weekday. Today (7/19), he says that he cannot finish for 2 weeks because his truck cannot haul away the branches. Everyday it is a different excuse about why he cannot finish the job. He did tell me he was a member of the BBB of IN. He wanted to the work, 7/12 because he had a helper and wanted to get paid that day so he could fix his truck. Het got tired 7/12 in afternoon prior to finishing and said he had to get home to family that was when I asked to keep the chainsaw to ensure he returned.He did approximately 50% of the work and was paid $615. He should refund me $300 or finish the job.His helper who says that he has since fired had come to my door looking for work on 7/12, offering tree services. I really regret paying them prior to finishing their work, trying to help him with the money he needed to "fix his truck".