Complaints
Customer Complaints Summary
- 4 total complaints in the last 3 years.
- 4 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/21/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Company left screws sticking up out of the metal. The rubber grommet doesnt even touch the metal roofing. They dented some of the metal and left it on the roof. Gutters were filled with screws and pop rivets after job completion. Crew left trash in yard.
Business Response
Date: 05/22/2025
Mr. ****** I am sincerely sorry to hear that you are having issues. This is the first we are hearing of this. We will take care of this ASAP. Expect a call from the office today. Thank youInitial Complaint
Date:10/29/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Design of securing snow rails cause leaves to pile up, causing build up, blockage. Now the roof has a build up of leaves.Business Response
Date: 10/29/2024
*****, I am sorry to hear that you are displeased with leaves getting stuck in our snow - rails. Although, please understand that it is doing exactly what it is made to do. The functionality of snow rails is to catch whatever slides down the roof slope. Unfortunately, during the fall it is leaves that commonly land there. This is the first time I have ever received or heard a complaint for leaves being on a roof with thousands of roofs installed. Most homeowners blow the leaves off which is also common practice for asphalt roofs. Our snow - rail is no different than any other metal company to my knowledge. It is doing exactly what they are supposed to do.Customer Answer
Date: 10/29/2024
I am rejecting this response because:
The reason I went with metal roofing is so I don't have to get up on the roof. I'm 73 and too old to be climbing up to blow leaves off. I did raise this issue with the sales guy, when I saw how shallow the rail was, I did tell him of my concern.Exactly what I feared would happen is what's happening.If the rail was 2" taller, the leaves could pass through. So yes, I'm disappointed.
Initial Complaint
Date:08/08/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In November of 2021 perfection metals was hired to install a metal roof on my home. I have asked multiple times and they have yet to come finish the job. The roof is suppose to have foam inserts that prevent bees from nesting in the gaps. Also I have discovered a fresh leak in my kitchen. The company came out and put caulk around the pipe. This is not fixing the problem it needs flashed properly. ***** wears out and it would only be a matter of time before it leaks again. On top of all there are dents all over the roof. The roof needs completely redone. It was suppose to come with a lifetime warranty. I also need the damage fixed in my kitchen.Business Response
Date: 10/08/2024
We installed a roof to *************************************** in Nov of 2021. Our crew at the time did not do the job to our standard. They did not install proper chimney flashing. They also forgot foam closures in certain sections. In early February of 2022, when the weather got a little better, we sent a tech out to put in the proper chimney flashing which corrected the leak and we had him go around to put in the foam closures. Other than those two issues, the roof did not have dents as described by ******* and the trim pieces were still in good condition. A complete re-do is not necessary. Since our tech was out there we have not heard from Crystal. I spoke with her ex-husband earlier this year and he said that he is now responsible for the roof if any service were to come about and I took down his new contact. He did not express any issues that time. As far as we know, ******* is satisfied.
Customer Answer
Date: 10/14/2024
I am rejecting this response because:
The roof has not been fixed properly. The flashing was not done correctly along with the padding inserts that was suppose to line the grooves of the metal that lay on the roof. There are multiple spots on the roof with dents. One of the gutters has came off and is laying on the ground,. The leak was not fixed correctly. They came and added caulk which is going to break down over time and cause another leak. The metal needs to be removed and flashed properly around the pipes. The damage inside to the ceiling has not been fixed and now there is mold started in the attic. They did nothing more then add caulk and bandage the situation but nothing has truly been fixed.Business Response
Date: 10/15/2024
Crystal if this is true then the notes I have from my service tech from years ago is inaccurate and I would like to set up a time for us to come out to assess the issues and get this resolved. Please let me know when would be a good time.Customer Answer
Date: 10/15/2024
I am rejecting this response because:
The company came and caulked around the pipes. The caulk is going in time will break down and result in many more leaks. The initial issues as far as the foam that is suppose to line the roofs curves that meet with the top of the frame of the house are missing. The dings and dents on the roof. The gutter by the kitchen has already fallen down. The damage to the attic from the leak and the ceilings has not been addressed or repaired.Business Response
Date: 10/15/2024
Again... I would like to send a tech out to reassess the issues regarding the foam closures, poor caulking, and dents in the metal roof. I will continue to respond until you allow us to come back and resolve these issues. I understand it reflects poorly on us that this matter was not taken care of previously but under new management and service, we are willing to fix/replace anything faulty to assure this roof is a lifetime roof. Please give me the chance to correct the mistakes of past management. Let's work together and get this problem solved.Customer Answer
Date: 10/24/2024
Roof was installed and leaked. Company was notified and came and caulked the pipes. There is still multiple things wrong with the exterior roof along with damages from the leaking interior.Business Response
Date: 10/24/2024
I apologize for the problems, as stated before I need to know a time and day for one of our services techs to come out so we can assess all of the issues and damages. Please let me know when is the best time.Customer Answer
Date: 11/02/2024
I am rejecting this response because:
You can see there was no foam closures installed. This leaves open areas in which rain can get in and also wasps and bees can nest. The dents and dings you can see. The uneven top ridge and even the metals sheets. The pipes need properly flashed and that would mean the sheet metal around each pipe and fireplace would need removed and reinstalled. The only thing the employee did when he came out was caulk around the pipes and fireplace. There is still water damage stains to my ceilings and mold has started in the attic. More images available upon request.Business Response
Date: 11/04/2024
I appreciate the pictures. However, we still need to come evaluate and figure out what needs replaced so we can make a fix list and what we will need. Please give the office a call a ************.
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