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Business Profile

Crawl Space Contractors

Diamond Solutions Crawlspaces LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/01/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ********************* owner of Diamond Solutions Crawlspaces was paid to renovate my crawlspace and he never did 100% of the job. He showed up and did add jacks but did not replace sill plates and floor joists as stated in the contract and has never showed up to adjust the jacks after settling so now I'm back in the exact same situation that I was in before and am going to have to pay someone else to do the job he was hired to do.

    Business Response

    Date: 09/04/2024

    Business states they have been to the consumer's home made the needed repairs to the satisfaction of the consumer.

    Customer Answer

    Date: 09/05/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 


    Regards,

    *************************

Diamond Solutions Crawlspaces LLC is BBB Accredited.

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