We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Cable Contractors

Swayzee Communications Corp

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cable Contractors.

Complaints

This profile includes complaints for Swayzee Communications Corp's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Swayzee Communications Corp has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/09/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      FiberHawk has had 3 major outages in my < 2 months of service, each of which has a grandiose claim as to why they are failing to provide service. I was skeptical each time, but this current outage that has now spanned 3 days and counting, is falsely being claimed as fixed on **************************** . I have attached the falsely claimed resolution that is a complete misrepresentation of what is happening. Theyve caused a problem Friday morning, then refuse to resolve it over the weekend, completely upending the business being conducted at this address. FiberHawk wont even take the calls over the weekend they are outsourced to a third party that will just take a note for someone to get back to you later in the week. It is important to understand that FiberHawk is the single only option available in this market, claiming a monopoly over the market, then subjecting their client base to substandard or full lack of services. I am surely in for a nightmare relationship with this company, and am going to go through the necessary channels to break up this ISP monopoly they have built up.

      Business Response

      Date: 09/13/2024

      Please see attached letter and attachments

    • Initial Complaint

      Date:08/05/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Paying for a service and not getting provided the service. Internet has been out more than it has been working and they dont want to issue a credit.

      Business Response

      Date: 08/07/2024

      There has been an ongoing Internet issue, and we have sent text messages to customers, as well as ******** posts.  These messages have stated that we would be issuing credit.  I've attached a copy of the ******** posts and text messages that both the customer and her husband have received.  ******************** was also informed in a text message from a CSR that customers will receive a credit once the problem is resolved (also attached).  A CSR also attempted to contact the customer this morning, 8/7/24, but had to leave a voicemail.

      Billing was set to process on 8/5/24 in the midst of this outage.  I believe Mr. ***** ********************* was expecting a credit on their August invoice, however, credit will be given once the issue is resolved and applied to the September invoice.

    Swayzee Communications Corp is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.