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Business Profile

Auto Parts

Radiant Auto Pros

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Parts.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/05/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have had a monthly auto wash fee with radiant auto wash for the past two years. Without notice radiant auto wash and closed their business in mid June 2024. They have since billed my credit card twice. On July 21, 2024 radiant billed my credit card for $19.99. $19.99 is the normal monthly wash fee but since theyre no longer in business they should not have charged this. On July 29th of 2024 radiant billed my credit card for ******. This is a flat out fraud charge. I have tried to contact radiant by telephone number and my email but no luck. I was never notified by email from Radiant to charges posting or confirmation of payments. I have filed a police report with the ****************************** I have disputed these charges with my cc company. I have spoken to other customers who are having the same issue. Know if one other customer who has reported it to the ********************** as well.

  • Initial Complaint

    Date:07/26/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company appears to have gone out of business but today we were charged $125 on our debit card. IF the company is still in business, they do not answer their phone and the email bounced back immediately.

  • Initial Complaint

    Date:07/24/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We dropped our truck off the evening of March 30, 2022 for ceramic application We picked it up April 2, 2022 We paid $1275.00 for ceramic and 5 year warranty.In March of 2023 I started contacting them to schedule an appt for warranty work.Outgoing calls to them and voicemails left on March 20 @ 9:48am March 22 @ 11:48am March 22 @ 7:43pm March 27 @ 4:23pm Emails Sent March 22 Received March 24 Replied March 24 Sent March 27 Sent May 8 My husband went to the business personally on March 27 and there was a sign posted on door saying business is closed until payment is made.

    Customer Answer

    Date: 08/01/2023

    The 2nd contact address for Radiant Auto Pros is

    *************************************;***********, ** 47802

Radiant Auto Pros is NOT a BBB Accredited Business.

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