We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Drug Testing

Right Choice D.A.T.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Drug Testing.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/14/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They did not collect enough hair to even do a test and did not contact me concerning this for at least 17 days. I was not given anything stating a 30 day policy until I contacted them at a later date. The test was never performed and because it wasn't I went to jail. I just want my money returned.

    Business Response

    Date: 01/22/2025

    The complainant presented to our facility on 1/23/2024 for a hair follicle drug screen collection.  The hair sample was collected at that time in accordance with standard procedures as outlined by the drug screen manufacturer.  The sample was sent to the laboratory.  At the laboratory the drug screen sample was rejected and deemed "Quantity Not Sufficient."  The donor was notified that the test was insufficient and she would need to repeat the test. The donor did not present for a repeat test. 
    On 1/8/2025, the donor contacted our facility requesting a refund for the drug screen that was collected on 1/23/2024.  The donor was informed that the issue would be escalated to management. Management discussed the issue and found that in accordance with the refund policy, a refund would not be issued. The policy states that a repeat test will be conducted at no charge to the costumer within 30 days of the original collection date.  The initial collection was well outside of the 30 day window. 
    The complainant was contacted by a manager and informed that a refund would not be issued.  The complainant stated she was informed following the Quantity Not Sufficient result that she would need to complete another test but was unable to find a ride to the facility and therefore did not submit for a repeat test.  The complainant requested a copy of the refund policy and the policy was issued to her on 1/10/25. 
    Upon receiving notification of this complaint, a manager attempted to reach out to the complainant via phone to issue a refund and resolve this issue. The contact phone number the complainant left with our collection site has been disconnected.  A letter to the last know address on file of the complainant has been sent via US postal service, requesting the complainant contact our collection site for resolution.  

    Customer Answer

    Date: 01/23/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 


    Regards,

    ****** ****

Right Choice D.A.T. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.