We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Internet Services

Frontier Internet

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/13/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Frontier is sending sales persons from house to house. This is the second time someone has come to my home address and knocked on my BACK DOOR. The sales person entered my property , climbed the stairs of my back deck and knocked on my back door. I will be calling the police the next time they enter my property like that. I have called frontier before about this and they said they made a note about our address saying solicitors were not welcome, apparently they lied.

  • Initial Complaint

    Date:04/18/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 7th while installing internet at my home, the installer damaged my property. He tracked mud throughout my home, left trash laying around, broke a glass, and ran over, breaking, my basketball pole. I have video of him running over the pole. I called ************ and ************** on April 7th. I filed a complaint on April 8th online. I received a call from ************ on April 10th but wasn't able to answer because I was at work. The person texted me and told me to call them back. I responded by text message telling them I was at work and would call later. I did call later that evening and did not get an answer but left a voicemail. I called that number again the following day on April 11th and did not get any answer but left a voicemail. I called ************** on April 14th. After not getting a response I filed another claim online through Frontier on April 14th. I called ************** 6 times on April 18th. Nothing is being resolved and nobody seems to know what to do when I do speak to someone. I have clear as day video of the installer running over and breaking my basketball pole and I want it to replaced. I have never had such an unprofessional person in my home as I did that day. Even though he did break a glass and tracked mud throughout my home and left trash laying around I'm mainly concerned about him or the company replacing my basketball goal. After he ran it over he even stopped and looked out to see what he did and then continued to drive on

  • Initial Complaint

    Date:04/07/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Three years ago we got internet service with Frontier Internet $29 a month unlimited data No Contract. A while back we received a letter stating that our bill was going up more than we were willing to pay so we called and canceled our service. After turning down their offers to lower our bill if we signed a contract or signed up for auto pay, they informed us that there would be a $50 restocking fee on 3 year old equipment that more than likely they are going to throw away. Mind you we had no contract so this is basically theft on their part and I am asking you to please see if you can get this money returned to us. Oh by the way a ****** of frontier internet routers showed them priced from $19 to $109 which isnt the one we had with almost all under $50 Its nothing more than stealing.

  • Initial Complaint

    Date:01/02/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am filing a complaint, on behalf of my mother, because she is deaf and 86 years old. On Dec.23rd I received a text from Frontier stating there was an outage in her area, and her service will be restored in 48 hours. I received several more text, stating they knew of the outage, and are working to restore it. My sister then had an appointment for Frontier to come to her house and resolve this issue. The appointment was for 12/31/2024. Nobody showed up for this appointment. She has been without internet and her close caption phone since 12/23/2024. She is unable to communicate with anyone, nor can she call 911. This is very unacceptable in this day and age. Thank you for your assistance.

Frontier Internet is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.