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Business Profile

Internet Services

NetZero

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/27/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Had a problem with my NetZero email acct. Been emailing NetZero since 12/19/24. Much runaround. It is extremely difficult to reach a *** because they want to charge fee for assistance. Finally got through & spoke to **** who was very uncooperative. I asked him to cancel what I thought was a free email acct. He informed me it was a paid high speed dial up internet acct at $18.95 mo. & they have been debiting my card since 2003. I don't & haven't used this service because I have Xfinity at *************** cellphone. I requested that **** cancel the entire acct & send email confirmation to a different email address. He refused to send to the 2nd email. Asked to speak to a manager. He pretended not to hear me & went silent. I hung up & got him again. This time he stated he would send email to 2nd ************ would take 2 days to receive. That's absurd!! A cancellation confirmation email shouldn't take that long! I again requested a manager. **** put me on hold for quite some time, came back & stated there was no manager. Again, very uncooperative. **** alleged to have sent email to both addresses. No email to either! I've paid this company a total of $4775.40 to date. Since this service hasn't been used I'm requesting a billing adjustment, a refund of half the original amount in the total of $2387.70, & proof of cancellation.

NetZero is NOT a BBB Accredited Business.

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