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Business Profile

Senior Move Manager

Caring Transitions of The Wabash Valley

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Senior Move Manager.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:01/15/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12/3/2024 I purchased an estate sale lot from Caring Transitions Wabash at auction. The lot consisted of several different items and was titled "Tinker Around Toys". Payment was immediately remitted at the close of the auction, and instructions posted by the owner (****) at ** Wabash were that an invoice for shipping would be sent within 7 business days. After this time elapsed I sent an email to inquire about the promised invoice, and I received a generic response about how "they were behind". I followed up again weeks later, and finally received a one line email on from the owner stating that "they were not going to ship" my purchase, even though we had entered a contract for my purchase to be shipped. I immediately called the franchise and left a voice message seeking clarification. I sent follow-up emails seeking the same and I never heard anything back from ****. I ultimately telephoned a number at the corporate headquarters of Caring Transitions to see what was transpiring with the items I purchased. **** finally did respond that day via a one line email about how he was still refusing to ship my purchased items, and that I would get a refund instead. I never received any clarification from corporate Caring Transitions and I found ****, Caring Transitions Wabash, to be very deceptive by promising: 1) A shipping invoice in 7 business days, and 2) Promising shipping as per the auction listing. He delivered on neither of those terms that HE himself put in place.

    Business Response

    Date: 02/03/2025

    Here is the revised response:

    Dear ***** *****,

    Re: Complaint regarding auction transaction

    I am writing to address the concerns you raised regarding your experience with our auction transaction.

    The item purchased was unfortunately no longer available for shipment. As a result, we were unable to fulfill the shipping request.

    A refund was completed and processed as a resolution. We appreciate you bringing this matter to our attention.

    Sincerely,

    ****
    Caring Transitions Of The Wabash Valley

    Customer Answer

    Date: 02/04/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 

    So, did you resell the items to someone else after we had entered into a legally binding contract to complete the transaction? What does that mean, "they are no longer available for shipping?" This experience has been a big disappointment and I haven't encountered anything like it while transacting with dozens of other Caring Transitions franchisees. We literally had a binding contract and you broke that, and I still don't have any definitive explanation or reason. I feel other potential clients should know this information to be properly informed so nothing like this happens to them.

    Regards,

    ***** *****

    Business Response

    Date: 02/23/2025

    Dear ***** *****,

    I am writing to offer my sincerest apologies for the unfortunate handling of your item. We are deeply sorry for the possibility that your item may have been disposed of or inadvertently donated to Charity.

    Regrettably, we are unable to ship your item to you. However, we want to assure you that we have already processed a full refund for the item. We hope that this gesture demonstrates our commitment to making things right.

    Please know that we understand the value and significance of your item, and we are truly sorry for any inconvenience this has caused. Unfortunately, we are unable to offer any additional services or compensation beyond the full refund.

    Once again, we apologize for our mistake and any distress it may have caused. If you have any further questions or concerns, please do not hesitate to reach out.

    Sincerely,

    ****

Caring Transitions of The Wabash Valley is NOT a BBB Accredited Business.

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