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Business Profile

Sports Equipment

Lawler Sports

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sports Equipment.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/23/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order #***** was placed on November 25, 2024 and on their website it stated that the order was Completed. I paid $49.25 for 3 packages of string. As of 12/23/2024, I have not received the ordered product. I have email twice with no response. They took and received the monies for the product.

    Business Response

    Date: 12/26/2024

    This order did go out but appears was never received.I just refunded the order in full.We apologize for the lack of communication on our end.

    Business Response

    Date: 12/27/2024

    This order did go out but appears was never received.I just refunded the order in full.We apologize for the lack of communication on our end.

  • Initial Complaint

    Date:10/18/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On September 30, 2024, I made an online purchase of $35.00 to Lawler Sports, **************************************. I was buying some Tennis Racquet String for my grandchildren. I received an email acknowledging my purchase and Order # ***** was listed. After a couple days, with no update from Lawler providing me with tracking information, I called several times but got no answer. I left a VM that I needed tracking info. I then read reviews of this business at ******************************************************************************** and saw that others described same problems I was having. Over next few days, I called several more times but never got an answer. I finally left another message that if they can't give me a tracking number for my purchase, I was going to cancel the charges on my credit card. On October 6, 2024, I received an email from Lawler saying, "Order Refunded *****" I have checked my credit card transactions daily since 10/06 but my $35.00 has not been returned. I make several similar online purchases from other tennis suppliers and never have this kind of problem. I am retired and on a very fixed income and I need my $35.00 back.

    Customer Answer

    Date: 10/18/2024

    Thank you for assisting with my complaint against Lawler Sports, ***********, IN.
    As I reviewed your document received on 10/18/24, under Complaint Details cont. I notice several items say, None Provided yet all of this information is in the body of my complaint.

    Nature of Complaint: BBB document says, Delivery Issues This problem is far beyond delivery issues. The seller agreed on 10/06/24 to Refund my purchase price, but has not done so after more than reasonable time to do so.
    Date Problem Occured: BBB document says, None Provided The date this problem occurred, and continues to occur, are 10/06-10/18/24 and continues after seller agreed on 10/06 to refund my purchase price of $*****
    Date(s) Complained: BBB document says, None Provided The dates complained to seller via phone messages are: October 1,2,3,4,5, 2024
    Purchase Date: BBB document says, None Provided This was included in my complaint details narrative. The date of purchase is September 30, 2024
    Salesperson: BBB document says, None Provided This was an online purchase via computer
    Product/Service: BBB document says, None Provided This was included in my complaint details narrative.The product is Tennis Racquet String
    Model #: BBB document says, None Provided This is correct
    Account #: ******************** document says, None Provided This is correct
    Order #: BBB document says, ***** This is correct
    Purchase Price: BBB document says, None Provided This was included in my complaint details narrative.The purchase price was $*****
    Payment: BBB document says, None Provided Payment was provided via credit card for online purchase
    Disputed Amount: BBB document says, ***** This correct

    Customer Answer

    Date: 11/14/2024

    As of 11/14/24, I have not received my refund from *** *****, the CROOKED OWNER of Lawler Sports in ***********, ******** 

    My bank is in the process of trying to reverse the credit card charges. 

    Business Response

    Date: 11/19/2024

    Reached out multiple times via email and phone. I wish that the customer was not so upset. Please stop stalking me and my family or I will have to seek legal action. 

    Business Response

    Date: 11/25/2024

    Reached out multiple times via email and phone. I wish that the customer was not so upset. Please stop stalking me and my family or I will have to seek legal action. 

    Customer Answer

    Date: 11/25/2024

    Regarding Lawler Sports, Owner *** *****, screenshots submitted to BBB on 11/19/24 showing he refunded my purchase amount of $35.00, the screenshots are printed *****' "point of sale" system at his retail store. They are not as legitimate as actual bank records showing the money was indeed transmitted, which it was not. Only after I threatened to have my Attorney file Suit against *** ***** in Small Claims Court of ***********, and I attached a letter from my Bank Manager that NO CREDIT HAD EVER BEEN RECEIVED INTO MY credit card account from **********************, then *** ***** confessed that my refund was never sent and he blamed his ******************************* I then received the refund into my credit card account on 11/21/24. 

    Further, regarding *** *****' threat to take legal action, I responded, "PLEASE TAKE LEGAL ACTION! I WELCOME THE OPPORTUNITY TO SEE YOU IN ANY COURT?!

     

    Customer Answer

    Date: 11/27/2024

    Thank you BBB and Ms ***** for your assistance with this problem. 

    Customer Answer

    Date: 11/27/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 

    [Provide details of why you are not satisfied with this resolution.]

    Regards,

    ****** **********

Lawler Sports is NOT a BBB Accredited Business.

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