We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Transmission

AAMCO

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Transmission.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/28/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    October 2022 the transmission completely went out in my 2015 ***** Silverado, towed vehicle to shop and after a week the diagnosis was made and rebuild was recommended! Agreed and paid half($2450) up front and second half upon completion. 2 weeks later 10/31 I picked my truck up and paid remaining balance. Within first 24hrs I felt something wrong at certain rpm/speed and brought back to shop and was told that it was possibly to have some shudder after a rebuild and to drive it for another week or so to let the truck 'learn'. I continued to drive to and from work 134mile round trip and not to my surprise the 'shuttering' got much worse and was happening at different speeds/rpm's/shifts. I returned my truck to shop first week of November to have them diagnose issue. 2 weeks went by and I heard nothing, I called and was told that 'we been reading up on issue and added some type of fluid to trans case to help with shudder and truck will be ready the following day. I picked my truck up again the middle of November and within the first mile noticed the shutter was still happening and immediately called shop. I was told to bring it back in and a new torque converter had to be ordered and installed. After 3 weeks and again zero phone calls from shop I called and was told it would be ready the following week. I picked truck up and only made it a block and truck was shuttering harder than before, returned later that week because I was told when I called shop that it might do that with new torque converter for the first few miles. It is now the end of April 2023 and was told early this week by the new service manager that all the technicians were fired from the shop and all work has been halted. I am at a loss for what to do, I haven't missed a loan payment and I keep paying insurance because I have no freakin clue when I'll get my vehicle back.Not 1 call from shop to update me.

AAMCO is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.