Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid rankin ecowater in *********** $17,000 completely install a surface water filtration system this summer out of a lake since all of the ***** around here are poisoned from extremely high fluoride and methane rendering them unfilterable. They reneged on half of the agreed upon work after beginning the job, leaving me having to rent a excavator and perform all of the trench work for the electric and water lines and cost. They didn't put basic vacuum breakers in the system leading to collapsed tanks and another month without water, they did all sharkbite fittings which leaked nonstop, they drilled through the cornerstone of my foundation so many times it is threatening the structural integrity of my brand new house. They drove over my brand new septic at least 6 or 7 times with a giant truck despite my requests for them not to. Their system exploded later this week, blew through my ceiling and sprayed hundreds of gallons into my attic, causing severe water damage to an estimated quarter of the square footage of my brand new house. Plumber bypassed tank that exploded in mean time until rankin answers phone if they ever will to replace fitting and the next day the second tank exploded, causing more water damage. They refuse to answer my calls or get back with me. Servpro remediation is out starting the process and this needs to be billed to Rankins insurance. This is hands down the worst service I've ever experienced and from a company and I'm pretty sure his employee was on methamphetamine the entire job. I will not have water at my house until this is resolved. This is urgent.

  Business Response

  Date: 01/22/2025

  Attached is a text from **** ****** from November 24 2024. per this text I assumed that since my employees were no longer allowed on his property. Mr. ******* comments leave out some of the details. In fact we did more work than what was initially in our original quote. His comments about my employees being under the influence of methamphetamine is ludicrous. The problem that he is having at this were not a result of our work. 

  Customer Answer

  Date: 01/24/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  I left multiple voicemails prior to the attached text to Mr. ****** as I was under my crawlspace while water was shooting violently everywhere all over my brand new house from the many faulty sharkbite fittings on the water line left layong on the poured crawlspace that jerked over a foot every time a valve was opened and was eventually going to rub a hole in the line and cause an even more major water leak. I told him that either he needed to provide a competent technician to repair this system as his seemingly methamphetamine influenced employees essentially messed up everything he touched and continually damaged property I specifically asked him not to do. I said if he could not provide said technician, I will need to hire one and will bill it to him. I have received zero response from Mr. ****** aside from one text that states I need to talk to my insurance company. My insurance company is seeking subrogation with his insurance company currently. I have ******** of *********** taking over and renovating this system to finally get me clean, reliable water devoid of constant issues and leaks. This will be billed to his insurance since he is offering me zero support or even a response on the $17,000 propriety system he installed that I haven't even gotten a couple months worth of hassle free service from before it exploded twice after nonstop leaks prior, a collapsed 120gal fiberglass tank due to an absolutely negligent install, damage to my foundation, damage to my septic, and now potentially an overpressure issue due to likely a negligent install of the pump or pressure tank.  This was after he reneged on about half the work that was originally quoted, accounting for significant financial and temporal cost. If a resolve is not met soon, I will be hiring an attorney and pursuing this for far more than what is presented currently. 
  
  Regards,
  
  **** ******
  

  Business Response

  Date: 02/05/2025

  Please see my previous response

  Customer Answer

  Date: 02/06/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 

   

  Please advise for legal options. I have had zero support from Rankin since this occurred and the job itself was plagued with incompetent work. Please give me a call as soon as you can. ******** is quoting around $6000 to fix this system and improve it so that this will never happen again. 122419750 
  
  
  
  Regards,
  
  **** ******