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Business Profile

Credit Union

Encompass Federal Credit Union
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Encompass Federal Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

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Encompass Federal Credit Union has 5 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/26/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The bank has acted in bad faith, and will be in the lawsuit along with TNT, the employee ******, needs to be investagated on a federal level, of acting in bad faith. I have emailed numerous times, and i have called, she is the only one who can help me but wont, and you cant reach the top person in the office attached is the list of reasons

      Business Response

      Date: 07/29/2024

      Responding specifically to the named issues:

      1. Simply requesting that a joint borrower be removed does not guarantee it will occur. In this instance, Grandmother is the "strength" of the loan and the only reason the original request was approved. We are not going to release her liability as the chances for collection remain much higher with her included as opposed to ***** alone.

      2. We are a financial institution, our interest lies solely in the financing arrangement in which **************** has failed to uphold. Service inquiries and issues are the responsibility of the dealer that sold the vehicle and/or the mechanic performing the desired repair work. 

      3. I have no record of this issue, first I've heard of it. Based on the limited information provided, it seems this issue should be addressed with the repo company and law enforcement agency.

      4. Also first I've heard of this issue. There is no reason for Encompass to report to the ********** of ********** I assume this is referencing an insurance claim made against the vehicle that was denied? If that is the case, Encompass is not involved in any correspondence aside from being the lienholder and being notified of the claims status.

      Encompass will not provide any of the requested resolutions made by **************** in his complaint. His loan is more than ********************************************** April, and prior to that December. He has been given more than enough time to come up with funds to keep this account in good standing, and only provided false promises to make payments. 

      Customer Answer

      Date: 08/05/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 

      I am about to make him look stupid, I will be send in g documents shortly, btw I have the attorney general office already mediating with the dealership, actually bank has broke more serious laws 

      Regards,

      ***********************

      Customer Answer

      Date: 08/05/2024

      Just letting you know its about to be re opened , cause Im about to blast him, cause he is an idiot and has no idea what he is talking about and you cant. Even call him, also Ill just file another complaint , make sure you tell him its about to get really ugly also he makes a remark like that about my grandma Ill be more than happy to show up where he wants me too( no not a threat, ) but I refuse to let my mamaw be disrespectfed 

      Customer Answer

      Date: 08/05/2024

      Once I put down all the information, not only will he get his , you will be investagated also . For not actually investigating 

      Customer Answer

      Date: 08/05/2024

      Once I put down all the information, not only will he get his , you will be investagated also . For not actually investigating 

    • Initial Complaint

      Date:11/07/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      As a result of this debt being ran as charge-off, I was legally obligated to receive a ****-C Cancellation of Debt form for the balance that they wrote off. I was never provided with a ****-C form which is a violation of 15usc 1681eb, which speaks on maximum accuracy of the consumer report. Because of that, this account is inaccurate and has to be removed.

      Business Response

      Date: 11/07/2023

      Quite simply, this debt has not been "cancelled", it is still outstanding monies owed to Encompass Credit Union that we charged off as a loss. The act of charging a loan off does not cancel or forgive the debt, which would eliminate our opportunity to seek repayment in the future through other means such as judgements, wage garnishments, or collection agencies. We would be happy to make alternate payment arrangements on the outstanding balance of $8,179.71, but cancelling that debt is not an option. Therefore, you were not sent a Form ****-C (which would create a tax liability for you), and we will continue to report the debt legally and accurately to the credit reporting agencies as an outstanding collectable debt. 

      Customer Answer

      Date: 11/08/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 

      [Provide details of why you are not satisfied with this resolution.]

      Regards,

      ***********************

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